"Call Recording" New Technology - A Call To Action For First Responders
Posted on Nov 25 2009
Call Centre Update News >>

Primetech will include the automatic recording of all bidirectional phone calls made within, into and out of the Private Mobile Network solution. Any voice communications that passes through the network, irrespective of where it originated, can now be recorded. The solution has been developed by Private Mobile Networks Ltd (PMN), a division of TeleWare Group Plc.

For the last 12 months Primetech has worked together with PMN to tailor a solution that will provide the blue light and civil defence services with a private and secure mobile network that is totally independent of any established public network. The solution will operate even in the most hostile environment where immediate communications are vital but there is no phone service or the service has been disabled. A team can move in and within five minutes they can deploy the Primetech solution, gain internet access, activate the local GSM network (to over two miles when used in conjunction with Primetech’s ICSN auto meshing wi-fi network) and re-establish communications beyond the perimeter of the incident.

Henry Walker, Director of Primetech, explained the advantage of this new technology, "The provision of a full audit trail of conversations will be invaluable. The facility can be incorporated into training programmes to help evaluate and advance staff performance. By being able to thoroughly review actions and tactical decisions taken by multi agency personnel during a critical incident, it can only improve the response to future emergencies."

Lesley Hansen, Group Marketing Director of TeleWare Plc, continued, "This is an ideal solution to support remote and rapid deployment situations as no remote recording equipment is needed and you have the ability to record calls from the mobile phone within the private mobile network. Upon completion of a call, the recording is converted into an audio file that can be received via voicemail or stored and accessed online."

The new technology has been put through its paces in trials with key services. Following a recent exercise utilising the Primetech demonstration critical incident command vehicle, Phil Richardson, North Yorkshire Police Radio Communications, commented, "The fact that operational officers were able to use their mobile phones to call in and out over the Primetech satellite when the public network was not available, and then were in a position to review the recordings after the exercise is a key step forward. We were suitably impressed by both the performance and capability of Primetech’s solution in a hazardous situation." He also highlighted the additional benefit that the force could purchase a number of phones that are pre configured to the private GSM network and issue these immediately as stand alones ready to use by commanders at the scene.