RBS call centre staff shocked at closure
Posted on Jan 19 2010
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Employees at the Natwest customer service centre at Arlington Business Park were told 141 people would be going in September. RBS has decided not to renew its lease on the building when it expires in September and has already started consulting with staff about the possibility of some relocating to its Swindon or Farnborough offices. But that came as little consolation to employees in Reading, who reacted with outrage at the savage cuts.

RBS spokeswoman Linda Harper said: "In 2009 we announced that we would be cutting 4,500 roles in the UK over the next two years in our business services division and that we would work through a process with staff at all affected locations as we determined the local impact of this.

"These consultations with staff are an ongoing part of the process. As a result of our relocation from the centre in Theale, 141 roles in our UK operations business will be made surplus.

"It is our firm intention to do everything we can to support staff and to ensure that that they are given every opportunity to consider opportunities for redeployment and to avoid compulsory redundancy."