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Business Process Outsourcing

Business Process Outsourcing often referred to as 'BPO' means the reviewing of existing business processes, and seeing if it is beneficial to then work with alternative service providers that are specialists in directing and managing outsourced work. BPO involves the complete switch of responsibilities for functions like Policy Servicing, Claims Management, Human Resources, Finance, Compliance Handling, Debt Collecting and Transaction Processing.

Our Responsibility

Premier Call Centre is an excellent outsourcing provider. We will review these specific functions and requirements integrating them into our own systems agreeing customer service standards, and a guaranteed well priced cost to supply.

The BPO Goal

Businesses and Organisations that are interested in BPO are aiming for cost savings by transferring the work to us to take advantage of the economies of scale as we are already successfully maintaining the same quality work for other Businesses and Organisations. Our main call centre is in Wales where the cost of living maybe less than other areas of the UK.In exchange for the cost savings, the Business must pass control over in an aspect of their business that explains why business process outsourcing is often reserved for non-critical, non-core type of work.

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Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

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Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

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Premier Call Centre News:

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South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

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Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

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