| Indian call centre executive sends terror emails |
Sep 21 2011 |
|
Read More >>
|
| South Africa becoming contender for call centre business |
Sep 20 2011 |
|
Read More >>
|
| Emergency call centre to move out of Oxfordshire |
Sep 19 2011 |
|
Read More >>
|
| Santander saves 300 call centre jobs |
Sep 14 2011 |
|
Read More >>
|
| Call centre staff asked to work longer into the evenings and on Sundays |
Sep 13 2011 |
|
Read More >>
|
| Irish Government puts pressure on Talk Talk to stop call centre closure |
Sep 12 2011 |
|
Read More >>
|
| Annual Call Centre Expo to take place in London for the first time |
Sep 07 2011 |
|
Read More >>
|
| Multi million pound call centre gets name change |
Sep 06 2011 |
|
Read More >>
|
| Job cuts mean frontline police officers are manning call centre phones |
Sep 05 2011 |
|
Read More >>
|
| Doncaster council to centralise its call centre |
Sep 01 2011 |
|
Read More >>
|
| Call centre scam brought down by Taiwanese police |
Aug 31 2011 |
|
Read More >>
|
| Midlands housing association call centre in top 50 in UK |
Aug 30 2011 |
|
Read More >>
|
| Call centres and how to get the best out of them |
Aug 24 2011 |
|
Read More >>
|
| Gateshead call centre saved over £60,000 by going green |
Aug 23 2011 |
|
Read More >>
|
| Call centre to try to stop the rot in Greece |
Aug 22 2011 |
|
Read More >>
|
| Call centre opening brings hope to Kashmir |
Aug 17 2011 |
|
Read More >>
|
| Ozzy Trade Minister urges consumers to overload call centre scammers |
Aug 16 2011 |
|
Read More >>
|
| US 911 emergency call centre to upgrade to take texts and video |
Aug 15 2011 |
|
Read More >>
|
| Mayor of small town in USA goes all out for new call centre |
Aug 10 2011 |
|
Read More >>
|
| Call centre staff in shock as they are dismissed over the phone |
Aug 09 2011 |
|
Read More >>
|
| Call centre worker visiting his dying father could have got the sack |
Aug 08 2011 |
|
Read More >>
|
| New study sees call centre jobs as stopgap |
Aug 04 2011 |
|
Read More >>
|
| Indian call centre staff sell British customers bank details to crooks |
Aug 03 2011 |
|
Read More >>
|
| Ex Call centre staff aim to bring down their old company |
Jul 27 2011 |
|
Read More >>
|
| India shifts its call centres to the Philippines |
Jul 26 2011 |
|
Read More >>
|
| Indian call centre staff taught Australians are dumb |
Jul 25 2011 |
|
Read More >>
|
| Call Centre closure campaign wins award |
Jul 13 2011 |
|
Read More >>
|
| Call centre management fly in the face of council workers |
Jul 12 2011 |
|
Read More >>
|
| Santander’s call centre to return to the UK |
Jul 11 2011 |
|
Read More >>
|
| Better service predicted in world wide call centre report |
Jul 06 2011 |
|
Read More >>
|
| UK based call centres win out |
Jul 05 2011 |
|
Read More >>
|
| 400 jobs to come to Newcastle call centre |
Jul 04 2011 |
|
Read More >>
|
| Childline volunteers in Edinburgh are set to fight call centre closure |
Jun 29 2011 |
|
Read More >>
|
| New survey on call centres shows customer dissatisfaction |
Jun 28 2011 |
|
Read More >>
|
| Call centre embraces homeworking |
Jun 27 2011 |
|
Read More >>
|
| Call Centre in top twenty best places to work |
Jun 22 2011 |
|
Read More >>
|
| Long term unemployed gain jobs in call centres |
Jun 21 2011 |
|
Read More >>
|
| £5,000 a day call centre abandoned |
Jun 20 2011 |
|
Read More >>
|
| Sunderland council shows care through their call centre |
Jun 15 2011 |
|
Read More >>
|
| Call Centre using resting actors gets prestigious contract |
Jun 14 2011 |
|
Read More >>
|
| Good news for call centre job seekers in Cardiff |
Jun 13 2011 |
|
Read More >>
|
| Public appeal may save Isle of Wight 999 call centre |
Jun 08 2011 |
|
Read More >>
|
| 170 jobs for new call centre in Gateshead |
Jun 07 2011 |
|
Read More >>
|
| Child Line call centre closure causes concern |
Jun 06 2011 |
|
Read More >>
|
| Call centre awards draw close |
Jun 02 2011 |
|
Read More >>
|
| Recession in Ireland hits Vodafone call centre |
Jun 01 2011 |
|
Read More >>
|
| New call centre to open in Scotland creates 900 jobs |
May 26 2011 |
|
Read More >>
|
| Call centre staff member accused of stealing from customers |
May 24 2011 |
|
Read More >>
|
| Call centre debate in House of Commons |
May 23 2011 |
|
Read More >>
|
| Call centre staff run Heroes race |
May 18 2011 |
|
Read More >>
|
| Blind call centre worker gets national award |
May 17 2011 |
|
Read More >>
|
| Call centre to close in Preston |
May 16 2011 |
|
Read More >>
|
| Leeds local authority to use speech analytics software at its call centres |
May 11 2011 |
|
Read More >>
|
| Tug of war celebration for Response |
May 10 2011 |
|
Read More >>
|
| Call centre to close in Trowbridge |
May 09 2011 |
|
Read More >>
|
| New call centre in Bradford brings 250 jobs |
May 05 2011 |
|
Read More >>
|
| Londonderry call centre to down size again |
May 04 2011 |
|
Read More >>
|
| End in sight for call centre nuisance silent calls |
May 03 2011 |
|
Read More >>
|
| Can singing stop sickness at work |
Apr 28 2011 |
|
Read More >>
|
| Manchester 999 call centre to move |
Apr 27 2011 |
|
Read More >>
|
| “More Respect” demand striking call centre workers |
Apr 21 2011 |
|
Read More >>
|
| Staff in Cork told to relocate to Reading for work |
Apr 20 2011 |
|
Read More >>
|
| Redundant Orange call centre workers offered jobs 7,000 miles away in Philippines plus 'rice allowance'. |
Apr 19 2011 |
|
Read More >>
|
| Jobcentre Plus staff to strike |
Apr 18 2011 |
|
Read More >>
|
| Coventry's Job Centre call centre staff set to strike |
Apr 13 2011 |
|
Read More >>
|
| 120 Warrington Call Centre Jobs With E.On & Herotsc |
Apr 12 2011 |
|
Read More >>
|
| City's job centre staff to stage 24-hour walk-out |
Apr 11 2011 |
|
Read More >>
|
| Cardiff council to open 24-hour customer service phoneline |
Apr 06 2011 |
|
Read More >>
|
| Screwfix contact centre recognises achievements at annual conference |
Apr 05 2011 |
|
Read More >>
|
| Jobs to go as Yell closes call centre |
Apr 04 2011 |
|
Read More >>
|
| 1,000 HCL call centre staff in Northern Ireland get jobs ultimatum |
Mar 30 2011 |
|
Read More >>
|
| New Etihad contact centre to employ 160 in Manchester |
Mar 29 2011 |
|
Read More >>
|
| Garlands call centre goes on market |
Mar 28 2011 |
|
Read More >>
|
| Etihad to create 160 jobs at Manchester call centre |
Mar 25 2011 |
|
Read More >>
|
| Monext, a First PCI DSS Certified Call Centre in France |
Mar 23 2011 |
|
Read More >>
|
| Etihad debuts all-women call centre |
Mar 22 2011 |
|
Read More >>
|
| Ctrip surfs China's homegrown travel wave |
Mar 21 2011 |
|
Read More >>
|
| Ventura takes calls for Red Nose Day 2011 |
Mar 18 2011 |
|
Read More >>
|
| Ex-call centre worker is Sembcorp apprentice |
Mar 17 2011 |
|
Read More >>
|
| Serco acquires call centre firm in multimillion-pound deal |
Mar 16 2011 |
|
Read More >>
|
| Ventura backs hi-tech talk |
Mar 15 2011 |
|
Read More >>
|
| Oxford City Council 'won't answer' calls |
Mar 14 2011 |
|
Read More >>
|
| More people than ever before work in call centres in the UK |
Mar 11 2011 |
|
Read More >>
|
| Aberdeen Research shows the value of on-demand contact centre solutions |
Mar 10 2011 |
|
Read More >>
|
| ING Direct creating 100 jobs in Cardiff |
Mar 09 2011 |
|
Read More >>
|
| Call centre staff are heroes to children |
Mar 08 2011 |
|
Read More >>
|
| Banks gets the call from Response |
Mar 07 2011 |
|
Read More >>
|
| Big call centre contract moved to South Wales |
Mar 03 2011 |
|
Read More >>
|
| Derry call centre cuts are a 'huge blow' to workers |
Mar 02 2011 |
|
Read More >>
|
| East Coast staff told to move continents for jobs |
Mar 01 2011 |
|
Read More >>
|
| Bank of Moscow Implements Avaya Video-Enabled Contact Centre to Underpin New “Digital Office” Offering |
Feb 28 2011 |
|
Read More >>
|
| Bank of Moscow brings call centre staff to the branch via video conferencing |
Feb 25 2011 |
|
Read More >>
|
| Nationwide Energy Service: 360 Swansea call centre jobs |
Feb 24 2011 |
|
Read More >>
|
| Opal Rebrands to TalkTalk Business |
Feb 23 2011 |
|
Read More >>
|
| BT study shows demand for customer service call centres |
Feb 22 2011 |
|
Read More >>
|
| Self-service technology has had little impact on call centre use |
Feb 21 2011 |
|
Read More >>
|
| Age Concern - Receive Over 1,400 Calls A Day To Personal Alarms' Response Centre |
Feb 17 2011 |
|
Read More >>
|
| Barrhead Travel - Set to create 50 Contact Centre Jobs |
Feb 16 2011 |
|
Read More >>
|
| Auto Windscreens goes into administration risking 1,100 jobs |
Feb 15 2011 |
|
Read More >>
|
| Solar panels create 85 British Gas call centre jobs |
Feb 14 2011 |
|
Read More >>
|
| Solar panels create 85 British Gas call centre jobs |
Feb 11 2011 |
|
Read More >>
|
| NHS Direct call centre to handle GP bookings |
Feb 09 2011 |
|
Read More >>
|
| Swindon cardboard sign woman to start call centre job |
Feb 08 2011 |
|
Read More >>
|
| Sunderland call centre to employ 250 |
Feb 07 2011 |
|
Read More >>
|
| Jobs under threat at Barclaycard call centre |
Feb 04 2011 |
|
Read More >>
|
| 500 call centre jobs fair 'sign of optimism' |
Feb 03 2011 |
|
Read More >>
|
| Chained to their desks: prisoners will staff call centre within Indian jail |
Feb 02 2011 |
|
Read More >>
|
| Silent call firms face new fines |
Feb 01 2011 |
|
Read More >>
|
| Call centre staff face jobs move |
Jan 31 2011 |
|
Read More >>
|
| A home shopping firm is closing its call centre in Newtown |
Jan 28 2011 |
|
Read More >>
|
| New Sky call centre to create 500 jobs in Sheffield |
Jan 27 2011 |
|
Read More >>
|
| Office Depot selects Sabio for major pan-European contact centre WFO project |
Jan 26 2011 |
|
Read More >>
|
| Council’s call centre woes are ‘all in the past’ |
Jan 25 2011 |
|
Read More >>
|
| Optimising contact centre workforce through incentive reward |
Jan 24 2011 |
|
Read More >>
|
| Jobcentre call centre staff 's second strike day |
Jan 21 2011 |
|
Read More >>
|
| Thousands of call centre workers are beginning a 48-hour strike in a dispute over working conditions. |
Jan 20 2011 |
|
Read More >>
|
| Tunisian protests disrupt French call centres |
Jan 19 2011 |
|
Read More >>
|
| Deal saves BT call centre jobs in Cumbria |
Jan 18 2011 |
|
Read More >>
|
| Jobcentre Plus call centre staff are set to strike |
Jan 17 2011 |
|
Read More >>
|
| BT CALL CENTRE JOBS SAVED |
Jan 14 2011 |
|
Read More >>
|
| HEROtsc call centre jobs boost for Bute |
Jan 13 2011 |
|
Read More >>
|
| TrustFabric: One startup’s solution to call centre nightmare |
Jan 12 2011 |
|
Read More >>
|
| Fury over plans for GP call centres in India |
Jan 11 2011 |
|
Read More >>
|
| VHI call centre buckles under strain |
Jan 07 2011 |
|
Read More >>
|
| Personal Customer calling service |
Jan 05 2011 |
|
Read More >>
|
| Fears call centre plans may cut police numbers |
Dec 10 2010 |
|
Read More >>
|
| First national call centre to handle GP appointments at 50 practices |
Dec 07 2010 |
|
Read More >>
|
| Delhi police mulls action against call centres |
Dec 03 2010 |
|
Read More >>
|
| National call centres to handle all GP appointments |
Nov 30 2010 |
|
Read More >>
|
| 70 jobs to go at Bangor call centre |
Nov 29 2010 |
|
Read More >>
|
| UK contact centres predict 6.8% growth in headcount in 2011 |
Nov 25 2010 |
|
Read More >>
|
| Grafton's call centre closure |
Nov 24 2010 |
|
Read More >>
|
| Ceva opens home delivery contact centre |
Nov 22 2010 |
|
Read More >>
|
| Plusnet to move call centre from South Africa to UK |
Nov 19 2010 |
|
Read More >>
|
| Plusnet to axe overseas call centre |
Nov 18 2010 |
|
Read More >>
|
| UK issues scareware alert to web users |
Nov 17 2010 |
|
Read More >>
|
| Quarter of adults have been targeted by fake call centres |
Nov 16 2010 |
|
Read More >>
|
| Disabled worker demands Vodafone to do more for him |
Nov 12 2010 |
|
Read More >>
|
| Driving forward in face of recession |
Nov 10 2010 |
|
Read More >>
|
| David Cameron in China: Why Asia is key to UK prosperity |
Nov 09 2010 |
|
Read More >>
|
| Former call centre employee found murdered in garbage bin |
Nov 08 2010 |
|
Read More >>
|
| Telus hiring 200 for Edmonton call centre |
Nov 05 2010 |
|
Read More >>
|
| Business Link to be axed from 2012 |
Nov 04 2010 |
|
Read More >>
|
| Council’s call centre is a top performer |
Nov 03 2010 |
|
Read More >>
|
| RBS Insurance set to create 160 call centre jobs in Glasgow |
Nov 01 2010 |
|
Read More >>
|
| Abuse of call centre staff could result in hearing loss |
Oct 25 2010 |
|
Read More >>
|
| Call centre automation could save economy £23bn a year |
Oct 22 2010 |
|
Read More >>
|
| Lloyds Set to Slash 40 IT Jobs at Call Centre |
Oct 21 2010 |
|
Read More >>
|
| Moving new scheme first of its kind in UK |
Oct 19 2010 |
|
Read More >>
|
| Call centres and cars replace old industries |
Oct 18 2010 |
|
Read More >>
|
| Baxi call centre receives top accolade |
Oct 15 2010 |
|
Read More >>
|
| Lloyds set to slash 40 IT jobs at call centre |
Oct 14 2010 |
|
Read More >>
|
| F&C Investments is the UK’s Number One Call Centre for Customer Service |
Oct 13 2010 |
|
Read More >>
|
| 200 new jobs for HEROtsc |
Oct 12 2010 |
|
Read More >>
|
| Shock Ikea call centre closure |
Oct 11 2010 |
|
Read More >>
|
| Jobs at Darlington call centre under threat |
Oct 08 2010 |
|
Read More >>
|
| 400 jobs to go as Vodafone closing Banbury call centre |
Oct 07 2010 |
|
Read More >>
|
| Call centre company creates 244 new jobs in Birkenhead |
Oct 05 2010 |
|
Read More >>
|
| Alcohol tax call for 999 services |
Oct 04 2010 |
|
Read More >>
|
| Jobs under threat at call centre |
Oct 01 2010 |
|
Read More >>
|
| £1.5m price tag for former call centre |
Sep 30 2010 |
|
Read More >>
|
| New Zeeland call centre staff better paid |
Sep 28 2010 |
|
Read More >>
|
| Santander creates 400 new UK call-centre jobs |
Sep 27 2010 |
|
Read More >>
|
| Corporate Direct (Europe) Launches Call Centre Headset |
Sep 23 2010 |
|
Read More >>
|
| UK centres more attractive place to work, but keeping talent is critical |
Sep 21 2010 |
|
Read More >>
|
| UK legislators vote to raise silent call penalty to £2m |
Sep 17 2010 |
|
Read More >>
|
| Labour MSP accuses SNP of ‘cover-up’ over 999 hitch |
Sep 16 2010 |
|
Read More >>
|
| Four out of five select technology over outsourced call centres |
Sep 14 2010 |
|
Read More >>
|
| Woman kept on hold for 12 hours by Virgin Media call centre |
Sep 13 2010 |
|
Read More >>
|
| BT's onshoring call centres scheme continues |
Sep 10 2010 |
|
Read More >>
|
| Call centre logging 800 reports a day on city council homes repairs line |
Sep 09 2010 |
|
Read More >>
|
| Contact Centres Face Challenging Times in the Middle East |
Sep 08 2010 |
|
Read More >>
|
| MP HOLDS TALKS IN BID TO SAVE JOBS AT CALL CENTRE |
Sep 07 2010 |
|
Read More >>
|
| U.K. auto insurer to expand N.S. call centre |
Sep 01 2010 |
|
Read More >>
|
| 111 number to replace NHS Direct |
Aug 31 2010 |
|
Read More >>
|
| Jobs for 400 ‘virtual’ call centre staff in region |
Aug 27 2010 |
|
Read More >>
|
| RBS Outlines Plans To Cut 2,000 Jobs |
Aug 26 2010 |
|
Read More >>
|
| Clearing centres feel the squeeze on A-level results day |
Aug 25 2010 |
|
Read More >>
|
| Local councils reveal quirky call centre queries |
Aug 24 2010 |
|
Read More >>
|
| Offshoring and migrants plug UK talent gaps, says CIPD |
Aug 23 2010 |
|
Read More >>
|
| Call centre queries leave operators baffled |
Aug 20 2010 |
|
Read More >>
|
| BeCogent call centre firm sold to Teleperformance |
Aug 19 2010 |
|
Read More >>
|
| Indian call centre to recruit 500 staff in UK |
Aug 17 2010 |
|
Read More >>
|
| Most jobs saved at Derry call centre |
Aug 13 2010 |
|
Read More >>
|
| BARROW CALL CENTRE JOBS ‘SAFE’ DESPITE LOSS OF WORK |
Aug 12 2010 |
|
Read More >>
|
| ASC to exhibit Software Solutions at Call Centre Expo |
Aug 11 2010 |
|
Read More >>
|
| Cheltenham girls hit the phones at UK's poshest call centre |
Aug 10 2010 |
|
Read More >>
|
| O2 UK Secures Pay Deal with Union |
Aug 09 2010 |
|
Read More >>
|
| RBS call centre worker 'bullied out of her job after becoming pregnant' |
Aug 05 2010 |
|
Read More >>
|
| Ladbrokes shops act as call centres |
Aug 02 2010 |
|
Read More >>
|
| 90 jobs to go as Tui closes call centres |
Jul 30 2010 |
|
Read More >>
|
| RBS to close Nottingham call centre which employs 300 |
Jul 28 2010 |
|
Read More >>
|
| William Hill takes telephone betting service offshore |
Jul 27 2010 |
|
Read More >>
|
| Avaya revamps Contact Centre with Nortel |
Jul 21 2010 |
|
Read More >>
|
| Living in a call-centre world |
Jul 19 2010 |
|
Read More >>
|
| Bell Aliant to close 3 call centres |
Jul 16 2010 |
|
Read More >>
|
| 'Fortis picks Siemon Z-Max for Stoke call centre expansion' |
Jul 15 2010 |
|
Read More >>
|
| Ambulance service admits to call centre failings prior to woman’s death |
Jul 14 2010 |
|
Read More >>
|
| New jobs plan for Birchwood call centre |
Jul 13 2010 |
|
Read More >>
|
| Call centre dials up 60 new jobs for Belfast |
Jul 08 2010 |
|
Read More >>
|
| 200 jobs aim for Warrington call centre |
Jul 07 2010 |
|
Read More >>
|
| Tesco to open new call centre |
Jul 06 2010 |
|
Read More >>
|
| Sitel’s Exeter Facility Awarded Best Retention Strategy in the South West Contact Centre Awards 2010 |
Jul 05 2010 |
|
Read More >>
|
| Shop Direct call centre closes in Burnley |
Jul 01 2010 |
|
Read More >>
|
| Travelzest to open UK call centre |
Jun 29 2010 |
|
Read More >>
|
| 108 service call centre employees' not offered jobs |
Jun 28 2010 |
|
Read More >>
|
| Dispatchers bungled 911 calls |
Jun 23 2010 |
|
Read More >>
|
| Disabled employees to find work at Glasgow call centre? |
Jun 21 2010 |
|
Read More >>
|
| NHS call centre tells patient: 'You cannot see the doctor, you’re dead' |
Jun 17 2010 |
|
Read More >>
|
| Firstsource to create 500 jobs in the North East |
Jun 14 2010 |
|
Read More >>
|
| Indian call centre major brings cheer to north-east England |
Jun 11 2010 |
|
Read More >>
|
| Will your staff play ball once the World Cup whistle blows? |
Jun 09 2010 |
|
Read More >>
|
| BT makes new two-year pay offer |
Jun 08 2010 |
|
Read More >>
|
| Support offered to axed call centre staff in Hartlepool |
Jun 07 2010 |
|
Read More >>
|
| Call centre on cards for edu institutions |
May 27 2010 |
|
Read More >>
|
| More jobs for John Lewis centre in Hamilton |
May 25 2010 |
|
Read More >>
|
| Call centre deal with Vodafone 'secures' future |
May 24 2010 |
|
Read More >>
|
| GARLANDS GOES INTO ADMINISTRATION |
May 21 2010 |
|
Read More >>
|
| Police call centre could be merged with Leicestershire |
May 20 2010 |
|
Read More >>
|
| AIRLINE TREBLES CALL CENTRE OPERATORS |
May 12 2010 |
|
Read More >>
|
| CALL AGENT DISMISSED FOR FACEBOOK REMARKS LOSES APPEAL |
May 10 2010 |
|
Read More >>
|
| 80 call centre jobs under threat |
May 07 2010 |
|
Read More >>
|
| Banks told to stop ignoring complaints |
May 06 2010 |
|
Read More >>
|
| Forty jobs to go at Fort William call centre |
May 04 2010 |
|
Read More >>
|
| Final day for Shop Direct workers in Sunderland |
Apr 30 2010 |
|
Read More >>
|
| New Call Centre Returns Police To Streets |
Apr 29 2010 |
|
Read More >>
|
| Redundant workers’ fury at training replacements |
Apr 28 2010 |
|
Read More >>
|
| Rayleigh call centre closure confirmed |
Apr 27 2010 |
|
Read More >>
|
| RSA launches identity verification product for UK |
Apr 21 2010 |
|
Read More >>
|
| TelstraClear May Chop 120 Call Centre Jobs |
Apr 20 2010 |
|
Read More >>
|
| One dead, three in hospital following botched 911 call |
Apr 19 2010 |
|
Read More >>
|
| RTA Shuts Down Call Centre |
Apr 16 2010 |
|
Read More >>
|
| Call Centre Language Test |
Apr 15 2010 |
|
Read More >>
|
| Soon, a call centre to help out commuters stuck on highways |
Apr 14 2010 |
|
Read More >>
|
| Hope for Port Hawkesbury call centre |
Apr 13 2010 |
|
Read More >>
|
| Forty jobs to go at Fort William call centre |
Apr 09 2010 |
|
Read More >>
|
| TRAVEL AGENT EXPANDS CALL CENTRE OPERATION |
Apr 08 2010 |
|
Read More >>
|
| CUSTOMER-FOCUS REVOLUTION UNFOLDING? |
Apr 07 2010 |
|
Read More >>
|
| BANKING GIANT SET TO AXE JOBS |
Apr 06 2010 |
|
Read More >>
|
| Call centres confident of a prosperous 2010 |
Mar 31 2010 |
|
Read More >>
|
| HMRC call centre must improve |
Mar 30 2010 |
|
Read More >>
|
| New call centre as supermarket challenges the banks |
Mar 29 2010 |
|
Read More >>
|
| Are they avoiding your collection calls? |
Mar 26 2010 |
|
Read More >>
|
| CALL CENTRE WORKER SACKED, ARRESTED AND FINED OVER BISCUITS |
Mar 23 2010 |
|
Read More >>
|
| CONTACT CENTRE HELPS BA STRIKE BACK |
Mar 22 2010 |
|
Read More >>
|
| Rich and poor customer service lines drawn |
Mar 18 2010 |
|
Read More >>
|
| FIRMS TO FACE FINES UNDER NEW RULES |
Mar 17 2010 |
|
Read More >>
|
| Virgin to create more than 200 jobs at new customer service centre |
Mar 16 2010 |
|
Read More >>
|
| Plymouth call centre sold to Indian company |
Mar 10 2010 |
|
Read More >>
|
| MPs on attack over cost of fire call centre |
Mar 09 2010 |
|
Read More >>
|
| Sky creates 550 jobs with new Stockport call centre |
Mar 05 2010 |
|
Read More >>
|
| Call centres step up for Sports Relief |
Mar 04 2010 |
|
Read More >>
|
| Debt Firm Creates Call Centre Jobs |
Feb 12 2010 |
|
Read More >>
|
| Call Centre Jobs to go at Motoring Company |
Feb 10 2010 |
|
Read More >>
|
| Debt Firm Creates Call Centre Jobs |
Feb 09 2010 |
|
Read More >>
|
| Temps Get Equal Rights With Legislation |
Jan 28 2010 |
|
Read More >>
|
| E.ON to close call centre and axe 800 staff |
Jan 26 2010 |
|
Read More >>
|
| RBS call centre staff shocked at closure |
Jan 19 2010 |
|
Read More >>
|
| LPO industry to suffer from economic downturn for short term:Report |
Nov 30 2009 |
|
Read More >>
|
| "Call Recording" New Technology - A Call To Action For First Responders |
Nov 25 2009 |
|
Read More >>
|
| Are they avoiding your collection calls? |
Nov 20 2009 |
|
Read More >>
|
| Can your agents sense emotions on the phone? |
Nov 19 2009 |
|
Read More >>
|
| International Children’s Charity Cuts Costs with VoSKY |
Nov 17 2009 |
|
Read More >>
|
| Facebooking employees a no-go, says Law Society |
Nov 16 2009 |
|
Read More >>
|
| Call Center Agent is a Key Person in Customer Service |
Nov 12 2009 |
|
Read More >>
|
| Call center helps companies to cut costs, not quality |
Nov 11 2009 |
|
Read More >>
|
| Call centre users 'lose patience' |
Nov 04 2009 |
|
Read More >>
|
| Iraq war hero now working in call centre speaks of anger at government |
Nov 03 2009 |
|
Read More >>
|
| BT call workers sacked over death-treat scandal |
Oct 27 2009 |
|
Read More >>
|
| Try before you buy customer services |
Oct 19 2009 |
|
Read More >>
|
| Customers: all staff have responsibility |
Oct 16 2009 |
|
Read More >>
|
| Ringing endorsement for call centre |
Oct 14 2009 |
|
Read More >>
|
| Estate agents and investment bankers more respected than CSAs |
Oct 12 2009 |
|
Read More >>
|
| TV shopping company gains top call centre award |
Oct 09 2009 |
|
Read More >>
|
| Insurance company in drive to hire 500 more staff |
Oct 08 2009 |
|
Read More >>
|
| Mobile telecoms firm starts recruitment drive |
Oct 07 2009 |
|
Read More >>
|
| Business going online blamed for redundancies |
Oct 06 2009 |
|
Read More >>
|
| 450 Call Centre Jobs at risk |
Oct 05 2009 |
|
Read More >>
|
| Lewis's to shut call centres |
Oct 02 2009 |
|
Read More >>
|
| Call centres: the billion pound guardians |
Sep 30 2009 |
|
Read More >>
|
| Sunderland call centre set to axe ninety jobs |
Sep 29 2009 |
|
Read More >>
|
| Fresh hope for call centre jobs |
Sep 28 2009 |
|
Read More >>
|
| Council call centre named top private sector business |
Sep 25 2009 |
|
Read More >>
|
| Facebook says hello to the call centre |
Sep 22 2009 |
|
Read More >>
|
| Reports of the demise of the call centre are exaggerated |
Sep 21 2009 |
|
Read More >>
|
| Graduates offered long haul jobs by holiday firm |
Sep 16 2009 |
|
Read More >>
|
| BT's British call centre plan could hit working hours snag |
Sep 02 2009 |
|
Read More >>
|
| Most holidays still booked by phone, says travel company boss |
Sep 01 2009 |
|
Read More >>
|
| Tesco creates 800 jobs |
Aug 28 2009 |
|
Read More >>
|
| Gamblers boost call centre numbers |
Aug 27 2009 |
|
Read More >>
|
| India to gain rail enquiry jobs |
Aug 26 2009 |
|
Read More >>
|
| RightNow launches August 09 CRM offering |
Aug 25 2009 |
|
Read More >>
|
| More good news for Scotland |
Aug 24 2009 |
|
Read More >>
|
| Tesco is opening a call centre in Glasgow that will create over 800 jobs |
Aug 21 2009 |
|
Read More >>
|
| Collections company turns to the Samaritans |
Aug 19 2009 |
|
Read More >>
|
| Call centre healthcare' slammed |
Aug 18 2009 |
|
Read More >>
|
| Retailers shaking up contact centres |
Aug 14 2009 |
|
Read More >>
|
| Call centre cuts hurt Brantford |
Aug 12 2009 |
|
Read More >>
|
| Flu call centre breaches age rules |
Aug 11 2009 |
|
Read More >>
|
| Swine flu call centre worker sacked... after catching swine flu |
Aug 06 2009 |
|
Read More >>
|
| An employee at a Swine Flu call centre speaks out… |
Jul 31 2009 |
|
Read More >>
|
| MP 'shocked' by call centre blow |
Jul 30 2009 |
|
Read More >>
|
| Call centre in supermarket sweep |
Jul 29 2009 |
|
Read More >>
|
| Panic at call centre overwhelms ambulance service |
Jul 27 2009 |
|
Read More >>
|
| Spinvox accused of vast call centre operations Voice-to-text by man, or machine? |
Jul 24 2009 |
|
Read More >>
|
| BT is cutting its call centre workforce in India by 4,000 and bringing some of the work back to the UK |
Jul 22 2009 |
|
Read More >>
|
| BMI Moves Parts Of Indian Call Centre To US, Hires 20 Staff |
Jul 14 2009 |
|
Read More >>
|
| Swine flu hits Liverpool call centre at Wavertree technology par |
Jul 09 2009 |
|
Read More >>
|
| Consumers say Britain is best for service |
Jul 03 2009 |
|
Read More >>
|
| Call centre worker caught out by boss after posting 'sickie' plan on 'Facebook' |
Jul 02 2009 |
|
Read More >>
|
| Datamonitor: outsourcing set to grow |
Jun 30 2009 |
|
Read More >>
|
| More jobs for the North East |
Jun 29 2009 |
|
Read More >>
|
| HP and Alcatel-Lucent join forces |
Jun 26 2009 |
|
Read More >>
|
| Robots to replace call centre agents? |
Jun 25 2009 |
|
Read More >>
|
| Call centre jobs saved by SKY contract |
Jun 24 2009 |
|
Read More >>
|
| Portsmouth centre raises £1million |
Jun 23 2009 |
|
Read More >>
|
| Call Centre Awards Night Sees Dramatic Finish |
Jun 22 2009 |
|
Read More >>
|
| Tyneside firm will replace call centre workers with robots |
Jun 19 2009 |
|
Read More >>
|
| Storm gathers over European Call Centre Awards |
Jun 18 2009 |
|
Read More >>
|
| Philippines threat call-centre staff now told they will get payouts after all |
Jun 16 2009 |
|
Read More >>
|
| Further bad news for staff at Scottish call centres, but better payouts for redundant Visteon workers |
Jun 12 2009 |
|
Read More >>
|
| Home or away? |
Jun 11 2009 |
|
Read More >>
|
| Concrete evidence that customers value service |
Jun 10 2009 |
|
Read More >>
|
| Sponsor for European Call Centre Awards announced |
Jun 09 2009 |
|
Read More >>
|
| Jobs Saved After Call Centre Talks to Experts |
Jun 08 2009 |
|
Read More >>
|
| Call centre staff show they've got talent |
Jun 04 2009 |
|
Read More >>
|
| Call centre moving |
Jun 03 2009 |
|
Read More >>
|
| 55 jobs move to call centre |
Jun 02 2009 |
|
Read More >>
|
| Does outsourcing help or hinder business strategy? |
May 29 2009 |
|
Read More >>
|
| Call Centres: BT launches customer service tool |
May 28 2009 |
|
Read More >>
|
| Graduates told to work in call centres |
May 26 2009 |
|
Read More >>
|
| Sykes Services get the call |
May 18 2009 |
|
Read More >>
|
| Call Centre: Airline implements virtualisation |
May 15 2009 |
|
Read More >>
|
| Call centre conference |
May 14 2009 |
|
Read More >>
|
| TouchStar Call Centre Software Honoured at Being Shortlisted for Customer Focus Award |
May 12 2009 |
|
Read More >>
|
| Fears 75 jobs could be lost at call centre |
May 11 2009 |
|
Read More >>
|
| Fears over jobs at call centres |
May 08 2009 |
|
Read More >>
|
| Call centre plan angers paramedics' union |
May 07 2009 |
|
Read More >>
|
| Ebay to close one of their call centres in Canada |
May 06 2009 |
|
Read More >>
|
| Breaking down the barriers between contact centres and the business |
May 05 2009 |
|
Read More >>
|
| Extra staff needed at swine flu call centre |
May 01 2009 |
|
Read More >>
|
| Last day for Crosby Shop Direct call centre staff |
Apr 30 2009 |
|
Read More >>
|
| StanChart expanding call centre operations |
Apr 29 2009 |
|
Read More >>
|
| Safaricom launches a call centre |
Apr 28 2009 |
|
Read More >>
|
| 50 new jobs as call centre firm expands |
Apr 27 2009 |
|
Read More >>
|
| T-Mobile urged to keep call centre |
Apr 24 2009 |
|
Read More >>
|
| Jobs blow at city call centre |
Apr 23 2009 |
|
Read More >>
|
| Police call centre beats government targets |
Apr 20 2009 |
|
Read More >>
|
| 20 jobs at risk at call centre |
Apr 20 2009 |
|
Read More >>
|
| Further blow to call centre jobs |
Apr 17 2009 |
|
Read More >>
|
| Hoseasons expands call centre on rising holiday demand |
Apr 15 2009 |
|
Read More >>
|
| United Utilities best in class in Top 50 Call Centre programme |
Apr 15 2009 |
|
Read More >>
|
| US firm targets Shop Direct call centre staff with 300 ‘homeshoring’ jobs |
Apr 01 2009 |
|
Read More >>
|
| Shop Direct Call centre staff TARGETED |
Mar 28 2009 |
|
Read More >>
|
| HSBC to close Welsh call centre |
Mar 26 2009 |
|
Read More >>
|
| Call Centre Cuts at Virgin |
Apr 01 2009 |
|
Read More >>
|
