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Call Centre Update News  
Indian call centre executive sends terror emails
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South Africa becoming contender for call centre business
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Emergency call centre to move out of Oxfordshire
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Santander saves 300 call centre jobs
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Call centre staff asked to work longer into the evenings and on Sundays
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Irish Government puts pressure on Talk Talk to stop call centre closure
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Annual Call Centre Expo to take place in London for the first time
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Multi million pound call centre gets name change
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Job cuts mean frontline police officers are manning call centre phones
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Doncaster council to centralise its call centre
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Call centre scam brought down by Taiwanese police
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Midlands housing association call centre in top 50 in UK
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Call centres and how to get the best out of them
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Gateshead call centre saved over £60,000 by going green
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Call centre to try to stop the rot in Greece
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Call centre opening brings hope to Kashmir
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Ozzy Trade Minister urges consumers to overload call centre scammers
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US 911 emergency call centre to upgrade to take texts and video
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Mayor of small town in USA goes all out for new call centre
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Call centre staff in shock as they are dismissed over the phone
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Call centre worker visiting his dying father could have got the sack
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New study sees call centre jobs as stopgap
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Indian call centre staff sell British customers bank details to crooks
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Ex Call centre staff aim to bring down their old company
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India shifts its call centres to the Philippines
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Indian call centre staff taught Australians are dumb
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Call Centre closure campaign wins award
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Call centre management fly in the face of council workers
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Santander’s call centre to return to the UK
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Better service predicted in world wide call centre report
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UK based call centres win out
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400 jobs to come to Newcastle call centre
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Childline volunteers in Edinburgh are set to fight call centre closure
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New survey on call centres shows customer dissatisfaction
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Call centre embraces homeworking
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Call Centre in top twenty best places to work
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Long term unemployed gain jobs in call centres
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£5,000 a day call centre abandoned
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Sunderland council shows care through their call centre
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Call Centre using resting actors gets prestigious contract
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Good news for call centre job seekers in Cardiff
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Public appeal may save Isle of Wight 999 call centre
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170 jobs for new call centre in Gateshead
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Child Line call centre closure causes concern
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Call centre awards draw close
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Recession in Ireland hits Vodafone call centre
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New call centre to open in Scotland creates 900 jobs
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Call centre staff member accused of stealing from customers
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Call centre debate in House of Commons
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Call centre staff run Heroes race
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Blind call centre worker gets national award
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Call centre to close in Preston
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Leeds local authority to use speech analytics software at its call centres
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Tug of war celebration for Response
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Call centre to close in Trowbridge
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New call centre in Bradford brings 250 jobs
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Londonderry call centre to down size again
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End in sight for call centre nuisance silent calls
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Can singing stop sickness at work
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Manchester 999 call centre to move
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“More Respect” demand striking call centre workers
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Staff in Cork told to relocate to Reading for work
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Redundant Orange call centre workers offered jobs 7,000 miles away in Philippines plus 'rice allowance'.
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Jobcentre Plus staff to strike
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Coventry's Job Centre call centre staff set to strike
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120 Warrington Call Centre Jobs With E.On & Herotsc
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City's job centre staff to stage 24-hour walk-out
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Cardiff council to open 24-hour customer service phoneline
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Screwfix contact centre recognises achievements at annual conference
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Jobs to go as Yell closes call centre
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1,000 HCL call centre staff in Northern Ireland get jobs ultimatum
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New Etihad contact centre to employ 160 in Manchester
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Garlands call centre goes on market
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Etihad to create 160 jobs at Manchester call centre
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Monext, a First PCI DSS Certified Call Centre in France
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Etihad debuts all-women call centre
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Ctrip surfs China's homegrown travel wave
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Ventura takes calls for Red Nose Day 2011‎
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Ex-call centre worker is Sembcorp apprentice
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Serco acquires call centre firm in multimillion-pound deal
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Ventura backs hi-tech talk
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Oxford City Council 'won't answer' calls
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More people than ever before work in call centres in the UK
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Aberdeen Research shows the value of on-demand contact centre solutions
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ING Direct creating 100 jobs in Cardiff
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Call centre staff are heroes to children
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Banks gets the call from Response
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Big call centre contract moved to South Wales
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Derry call centre cuts are a 'huge blow' to workers
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East Coast staff told to move continents for jobs
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Bank of Moscow Implements Avaya Video-Enabled Contact Centre to Underpin New “Digital Office” Offering
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Bank of Moscow brings call centre staff to the branch via video conferencing
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Nationwide Energy Service: 360 Swansea call centre jobs
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Opal Rebrands to TalkTalk Business
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BT study shows demand for customer service call centres
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Self-service technology has had little impact on call centre use
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Age Concern - Receive Over 1,400 Calls A Day To Personal Alarms' Response Centre
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Barrhead Travel - Set to create 50 Contact Centre Jobs
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Auto Windscreens goes into administration risking 1,100 jobs
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Solar panels create 85 British Gas call centre jobs
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Solar panels create 85 British Gas call centre jobs
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NHS Direct call centre to handle GP bookings
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Swindon cardboard sign woman to start call centre job
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Sunderland call centre to employ 250
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Jobs under threat at Barclaycard call centre
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500 call centre jobs fair 'sign of optimism'
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Chained to their desks: prisoners will staff call centre within Indian jail
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Silent call firms face new fines
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Call centre staff face jobs move
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A home shopping firm is closing its call centre in Newtown
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New Sky call centre to create 500 jobs in Sheffield
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Office Depot selects Sabio for major pan-European contact centre WFO project
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Council’s call centre woes are ‘all in the past’
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Optimising contact centre workforce through incentive reward
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Jobcentre call centre staff 's second strike day
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Thousands of call centre workers are beginning a 48-hour strike in a dispute over working conditions.
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Tunisian protests disrupt French call centres
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Deal saves BT call centre jobs in Cumbria
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Jobcentre Plus call centre staff are set to strike
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BT CALL CENTRE JOBS SAVED
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HEROtsc call centre jobs boost for Bute
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TrustFabric: One startup’s solution to call centre nightmare
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Fury over plans for GP call centres in India
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VHI call centre buckles under strain
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Personal Customer calling service
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Fears call centre plans may cut police numbers
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First national call centre to handle GP appointments at 50 practices
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Delhi police mulls action against call centres
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National call centres to handle all GP appointments
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70 jobs to go at Bangor call centre
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UK contact centres predict 6.8% growth in headcount in 2011
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Grafton's call centre closure
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Ceva opens home delivery contact centre
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Plusnet to move call centre from South Africa to UK
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Plusnet to axe overseas call centre
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UK issues scareware alert to web users
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Quarter of adults have been targeted by fake call centres
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Disabled worker demands Vodafone to do more for him
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Driving forward in face of recession
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David Cameron in China: Why Asia is key to UK prosperity
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Former call centre employee found murdered in garbage bin
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Telus hiring 200 for Edmonton call centre
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Business Link to be axed from 2012
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Council’s call centre is a top performer
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RBS Insurance set to create 160 call centre jobs in Glasgow
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Abuse of call centre staff could result in hearing loss
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Call centre automation could save economy £23bn a year
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Lloyds Set to Slash 40 IT Jobs at Call Centre
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Moving new scheme first of its kind in UK
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Call centres and cars replace old industries
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Baxi call centre receives top accolade
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Lloyds set to slash 40 IT jobs at call centre
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F&C Investments is the UK’s Number One Call Centre for Customer Service
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200 new jobs for HEROtsc
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Shock Ikea call centre closure
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Jobs at Darlington call centre under threat
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400 jobs to go as Vodafone closing Banbury call centre
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Call centre company creates 244 new jobs in Birkenhead
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Alcohol tax call for 999 services
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Jobs under threat at call centre
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£1.5m price tag for former call centre
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New Zeeland call centre staff better paid
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Santander creates 400 new UK call-centre jobs
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Corporate Direct (Europe) Launches Call Centre Headset
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UK centres more attractive place to work, but keeping talent is critical
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UK legislators vote to raise silent call penalty to £2m
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Labour MSP accuses SNP of ‘cover-up’ over 999 hitch
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Four out of five select technology over outsourced call centres
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Woman kept on hold for 12 hours by Virgin Media call centre
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BT's onshoring call centres scheme continues
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Call centre logging 800 reports a day on city council homes repairs line
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Contact Centres Face Challenging Times in the Middle East
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MP HOLDS TALKS IN BID TO SAVE JOBS AT CALL CENTRE
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U.K. auto insurer to expand N.S. call centre
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111 number to replace NHS Direct
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Jobs for 400 ‘virtual’ call centre staff in region
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RBS Outlines Plans To Cut 2,000 Jobs
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Clearing centres feel the squeeze on A-level results day
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Local councils reveal quirky call centre queries
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Offshoring and migrants plug UK talent gaps, says CIPD
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Call centre queries leave operators baffled
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BeCogent call centre firm sold to Teleperformance
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Indian call centre to recruit 500 staff in UK
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Most jobs saved at Derry call centre
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BARROW CALL CENTRE JOBS ‘SAFE’ DESPITE LOSS OF WORK
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ASC to exhibit Software Solutions at Call Centre Expo
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Cheltenham girls hit the phones at UK's poshest call centre
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O2 UK Secures Pay Deal with Union
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RBS call centre worker 'bullied out of her job after becoming pregnant'
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Ladbrokes shops act as call centres
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90 jobs to go as Tui closes call centres
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RBS to close Nottingham call centre which employs 300
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William Hill takes telephone betting service offshore
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Avaya revamps Contact Centre with Nortel
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Living in a call-centre world
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Bell Aliant to close 3 call centres
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'Fortis picks Siemon Z-Max for Stoke call centre expansion'
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Ambulance service admits to call centre failings prior to woman’s death
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New jobs plan for Birchwood call centre
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Call centre dials up 60 new jobs for Belfast
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200 jobs aim for Warrington call centre
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Tesco to open new call centre
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Sitel’s Exeter Facility Awarded Best Retention Strategy in the South West Contact Centre Awards 2010
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Shop Direct call centre closes in Burnley
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Travelzest to open UK call centre
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108 service call centre employees' not offered jobs‎
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Dispatchers bungled 911 calls
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Disabled employees to find work at Glasgow call centre?
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NHS call centre tells patient: 'You cannot see the doctor, you’re dead'
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Firstsource to create 500 jobs in the North East
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Indian call centre major brings cheer to north-east England
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Will your staff play ball once the World Cup whistle blows?
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BT makes new two-year pay offer
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Support offered to axed call centre staff in Hartlepool
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Call centre on cards for edu institutions
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More jobs for John Lewis centre in Hamilton
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Call centre deal with Vodafone 'secures' future
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GARLANDS GOES INTO ADMINISTRATION
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Police call centre could be merged with Leicestershire
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AIRLINE TREBLES CALL CENTRE OPERATORS
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CALL AGENT DISMISSED FOR FACEBOOK REMARKS LOSES APPEAL
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80 call centre jobs under threat
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Banks told to stop ignoring complaints
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Forty jobs to go at Fort William call centre
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Final day for Shop Direct workers in Sunderland
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New Call Centre Returns Police To Streets
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Redundant workers’ fury at training replacements
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Rayleigh call centre closure confirmed
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RSA launches identity verification product for UK
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TelstraClear May Chop 120 Call Centre Jobs
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One dead, three in hospital following botched 911 call
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RTA Shuts Down Call Centre
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Call Centre Language Test
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Soon, a call centre to help out commuters stuck on highways
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Hope for Port Hawkesbury call centre
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Forty jobs to go at Fort William call centre
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TRAVEL AGENT EXPANDS CALL CENTRE OPERATION
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CUSTOMER-FOCUS REVOLUTION UNFOLDING?
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BANKING GIANT SET TO AXE JOBS
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Call centres confident of a prosperous 2010
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HMRC call centre must improve
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New call centre as supermarket challenges the banks
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Are they avoiding your collection calls?
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CALL CENTRE WORKER SACKED, ARRESTED AND FINED OVER BISCUITS
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CONTACT CENTRE HELPS BA STRIKE BACK
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Rich and poor customer service lines drawn
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FIRMS TO FACE FINES UNDER NEW RULES
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Virgin to create more than 200 jobs at new customer service centre
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Plymouth call centre sold to Indian company
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MPs on attack over cost of fire call centre
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Sky creates 550 jobs with new Stockport call centre
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Call centres step up for Sports Relief
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Debt Firm Creates Call Centre Jobs
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Call Centre Jobs to go at Motoring Company
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Debt Firm Creates Call Centre Jobs
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Temps Get Equal Rights With Legislation
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E.ON to close call centre and axe 800 staff
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RBS call centre staff shocked at closure
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LPO industry to suffer from economic downturn for short term:Report
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"Call Recording" New Technology - A Call To Action For First Responders
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Are they avoiding your collection calls?
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Can your agents sense emotions on the phone?
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International Children’s Charity Cuts Costs with VoSKY
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Facebooking employees a no-go, says Law Society
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Call Center Agent is a Key Person in Customer Service
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Call center helps companies to cut costs, not quality
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Call centre users 'lose patience'
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Iraq war hero now working in call centre speaks of anger at government
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BT call workers sacked over death-treat scandal
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Try before you buy customer services
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Customers: all staff have responsibility
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Ringing endorsement for call centre
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Estate agents and investment bankers more respected than CSAs
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TV shopping company gains top call centre award
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Insurance company in drive to hire 500 more staff
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Mobile telecoms firm starts recruitment drive
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Business going online blamed for redundancies
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450 Call Centre Jobs at risk
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Lewis's to shut call centres
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Call centres: the billion pound guardians
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Sunderland call centre set to axe ninety jobs
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Fresh hope for call centre jobs
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Council call centre named top private sector business
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Facebook says hello to the call centre
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Reports of the demise of the call centre are exaggerated
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Graduates offered long haul jobs by holiday firm
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BT's British call centre plan could hit working hours snag
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Most holidays still booked by phone, says travel company boss
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Tesco creates 800 jobs
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Gamblers boost call centre numbers
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India to gain rail enquiry jobs
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RightNow launches August 09 CRM offering
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More good news for Scotland
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Tesco is opening a call centre in Glasgow that will create over 800 jobs
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Collections company turns to the Samaritans
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Call centre healthcare' slammed
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Retailers shaking up contact centres
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Call centre cuts hurt Brantford
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Flu call centre breaches age rules
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Swine flu call centre worker sacked... after catching swine flu
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An employee at a Swine Flu call centre speaks out…
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MP 'shocked' by call centre blow
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Call centre in supermarket sweep
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Panic at call centre overwhelms ambulance service
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Spinvox accused of vast call centre operations Voice-to-text by man, or machine?
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BT is cutting its call centre workforce in India by 4,000 and bringing some of the work back to the UK
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BMI Moves Parts Of Indian Call Centre To US, Hires 20 Staff
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Swine flu hits Liverpool call centre at Wavertree technology par
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Consumers say Britain is best for service
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Call centre worker caught out by boss after posting 'sickie' plan on 'Facebook'
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Datamonitor: outsourcing set to grow
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More jobs for the North East
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HP and Alcatel-Lucent join forces
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Robots to replace call centre agents?
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Call centre jobs saved by SKY contract
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Portsmouth centre raises £1million
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Call Centre Awards Night Sees Dramatic Finish
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Tyneside firm will replace call centre workers with robots
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Storm gathers over European Call Centre Awards
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Philippines threat call-centre staff now told they will get payouts after all
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Further bad news for staff at Scottish call centres, but better payouts for redundant Visteon workers
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Home or away?
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Concrete evidence that customers value service
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Sponsor for European Call Centre Awards announced
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Jobs Saved After Call Centre Talks to Experts
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Call centre staff show they've got talent
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Call centre moving
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55 jobs move to call centre
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Does outsourcing help or hinder business strategy?
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Call Centres: BT launches customer service tool
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Graduates told to work in call centres
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Sykes Services get the call
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Call Centre: Airline implements virtualisation
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Call centre conference
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TouchStar Call Centre Software Honoured at Being Shortlisted for Customer Focus Award
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Fears 75 jobs could be lost at call centre
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Fears over jobs at call centres
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Call centre plan angers paramedics' union
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Ebay to close one of their call centres in Canada
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Breaking down the barriers between contact centres and the business
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Extra staff needed at swine flu call centre
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Last day for Crosby Shop Direct call centre staff
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StanChart expanding call centre operations
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Safaricom launches a call centre
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50 new jobs as call centre firm expands
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T-Mobile urged to keep call centre
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Jobs blow at city call centre
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Police call centre beats government targets
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20 jobs at risk at call centre
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Further blow to call centre jobs
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Hoseasons expands call centre on rising holiday demand
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United Utilities best in class in Top 50 Call Centre programme
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US firm targets Shop Direct call centre staff with 300 ‘homeshoring’ jobs
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Shop Direct Call centre staff TARGETED
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HSBC to close Welsh call centre
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Call Centre Cuts at Virgin
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Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

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