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Call Centre Update News  
MPs on attack over cost of fire call centre
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Sky creates 550 jobs with new Stockport call centre
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Call centres step up for Sports Relief
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Debt Firm Creates Call Centre Jobs
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Call Centre Jobs to go at Motoring Company
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Debt Firm Creates Call Centre Jobs
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Temps Get Equal Rights With Legislation
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E.ON to close call centre and axe 800 staff
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RBS call centre staff shocked at closure
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LPO industry to suffer from economic downturn for short term:Report
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"Call Recording" New Technology - A Call To Action For First Responders
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Are they avoiding your collection calls?
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Can your agents sense emotions on the phone?
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International Children’s Charity Cuts Costs with VoSKY
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Facebooking employees a no-go, says Law Society
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Call Center Agent is a Key Person in Customer Service
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Call center helps companies to cut costs, not quality
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Call centre users 'lose patience'
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Iraq war hero now working in call centre speaks of anger at government
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BT call workers sacked over death-treat scandal
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Try before you buy customer services
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Customers: all staff have responsibility
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Ringing endorsement for call centre
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Estate agents and investment bankers more respected than CSAs
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TV shopping company gains top call centre award
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Insurance company in drive to hire 500 more staff
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Mobile telecoms firm starts recruitment drive
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Business going online blamed for redundancies
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450 Call Centre Jobs at risk
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Lewis's to shut call centres
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Call centres: the billion pound guardians
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Sunderland call centre set to axe ninety jobs
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Fresh hope for call centre jobs
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Council call centre named top private sector business
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Facebook says hello to the call centre
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Reports of the demise of the call centre are exaggerated
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Graduates offered long haul jobs by holiday firm
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BT's British call centre plan could hit working hours snag
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Most holidays still booked by phone, says travel company boss
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Tesco creates 800 jobs
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Gamblers boost call centre numbers
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India to gain rail enquiry jobs
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RightNow launches August 09 CRM offering
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More good news for Scotland
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Tesco is opening a call centre in Glasgow that will create over 800 jobs
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Collections company turns to the Samaritans
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Call centre healthcare' slammed
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Retailers shaking up contact centres
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Call centre cuts hurt Brantford
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Flu call centre breaches age rules
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Swine flu call centre worker sacked... after catching swine flu
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An employee at a Swine Flu call centre speaks out…
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MP 'shocked' by call centre blow
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Call centre in supermarket sweep
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Panic at call centre overwhelms ambulance service
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Spinvox accused of vast call centre operations Voice-to-text by man, or machine?
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BT is cutting its call centre workforce in India by 4,000 and bringing some of the work back to the UK
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BMI Moves Parts Of Indian Call Centre To US, Hires 20 Staff
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Swine flu hits Liverpool call centre at Wavertree technology par
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Consumers say Britain is best for service
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Call centre worker caught out by boss after posting 'sickie' plan on 'Facebook'
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Datamonitor: outsourcing set to grow
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More jobs for the North East
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HP and Alcatel-Lucent join forces
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Robots to replace call centre agents?
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Call centre jobs saved by SKY contract
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Portsmouth centre raises £1million
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Call Centre Awards Night Sees Dramatic Finish
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Tyneside firm will replace call centre workers with robots
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Storm gathers over European Call Centre Awards
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Philippines threat call-centre staff now told they will get payouts after all
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Further bad news for staff at Scottish call centres, but better payouts for redundant Visteon workers
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Home or away?
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Concrete evidence that customers value service
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Sponsor for European Call Centre Awards announced
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Jobs Saved After Call Centre Talks to Experts
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Call centre staff show they've got talent
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Call centre moving
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55 jobs move to call centre
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Does outsourcing help or hinder business strategy?
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Call Centres: BT launches customer service tool
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Graduates told to work in call centres
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Sykes Services get the call
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Call Centre: Airline implements virtualisation
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Call centre conference
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TouchStar Call Centre Software Honoured at Being Shortlisted for Customer Focus Award
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Fears 75 jobs could be lost at call centre
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Fears over jobs at call centres
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Call centre plan angers paramedics' union
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Ebay to close one of their call centres in Canada
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Breaking down the barriers between contact centres and the business
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Extra staff needed at swine flu call centre
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Last day for Crosby Shop Direct call centre staff
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StanChart expanding call centre operations
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Safaricom launches a call centre
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50 new jobs as call centre firm expands
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T-Mobile urged to keep call centre
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Jobs blow at city call centre
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Police call centre beats government targets
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20 jobs at risk at call centre
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Further blow to call centre jobs
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Hoseasons expands call centre on rising holiday demand
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United Utilities best in class in Top 50 Call Centre programme
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US firm targets Shop Direct call centre staff with 300 ‘homeshoring’ jobs
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Shop Direct Call centre staff TARGETED
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HSBC to close Welsh call centre
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Call Centre Cuts at Virgin
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Premier Call Centre News:

MPs on attack over cost of fire call centre

Ministers face renewed criticism over a new controversial regional fire control centre in Wakefield.

MPs on an influential Commons select committee said performance on key fire service projects including the setting up of regional control rooms gives "cause for concern".

Sky creates 550 jobs with new Stockport call centre

BSkyB is to create 550 jobs with a new Sky call centre in Stockport. 

The 23,500 sq ft regional office in the St Peter's Square development in the town centre will open in June.

Call centres step up for Sports Relief

  Sports Relief runs from the 19th-21st March and many call centres will once again be involved in the fundraising.

Debt Firm Creates Call Centre Jobs

 Up to one-hundred call centre jobs will be created at credit and debt specialists Mackenzie Hall.

Call Centre Jobs to go at Motoring Company

As many as 300 call centre jobs will be affected at Helphire as the company looks to reduce costs.

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