Call Handling Services

Welcome to Premier Call Handling services enabling you to get fast quotations from ourselves a leading provider of Call Handling Services.

Utilising dedicated Call Handling Services is a great way of freeing up man hours in your company, and allows you to focus on the things that are most important to your business. Call Handling Services are of use to companies and organisations of all sizes. If you’re a sole trader, an inbound call handling service can be your virtual office, and if you’re a larger business it can provide welcome support when you are experiencing unusually high call volumes, or you need call handling outside working hours.

When you sign up to Call Handling Services, your business will be given a unique telephone number from which calls can be answered or diverted to the relevant member of your staff. When a phone call comes into the call centre, it is answered by an operator with your company name as though the caller has reached your office. These operators will be able to provide basic information about your business (contact details etc.), or transfer callers who want to speak to a specific individual. Some companies will simply pass calls onto the next available operator, who has your company details on screen, others will offer you your own team of dedicated PA’s who deal with your calls and no one else’s.

Approved Call Handling Services provide some of the following:

Inbound Call Services

• Call answering, diverting and forwarding
• Fax and email forwarding
• Help lines
• After Sales Service
• Direct Response Handling
• Message Taking
• Customer Service
• Order Taking
• Disaster Recovery
• Emergency Service Callouts
• Fault Reporting
• Media Response
• Dealer or Store Locators
• Financial Services
• Staff Cover
• Brochure Requests
• Ticket Hotline
• Instant Divert
• Event Logging

Outbound Call Services

• Appointment Booking
• Telemarketing
• Data Cleansing
• Telesales
• Invitations
• Credit Control
• Fund Raising
• Quality Control

You will benefit from

• Eliminating the need for additional employees
• Saving on office space and business equipment
• More time to spend managing the business
• No missed business opportunities
• Increased flexibility.

How it works

Call recording facilities are usually fully integrated with Call Handling Services virtual call centre software. This software connects all call centre staff; including part time workers, home workers and specialist subject workers, to a centralised call centre so every call can be dealt with quickly and efficiently. Call centre staff, irrespective of their location, have access to all callers’ details, account history and past queries, if they are logged onto the centralised call centre system.

Citizens’ Advice information services use 08xx numbers and these are provided by Call Handling Services.  Callers dial the number and if all operators are busy the call is answered by a call handling system.  All callers are played a pre-recorded message that includes information about office opening times, regional office numbers different types of services available and services that can be found on the Citizens’ Advice website. Callers access the information or service they require by responding to a series of automated voice prompts using different keys on their phones.

Start by submitting your call handling requirements from our simple contact form or call us to receive a free no obligation quotes from premiercallcentre.co.uk.

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