Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

link
Inbound Call Handling  

Inbound Call Handling

Inbound call handling personnel handles incoming calls from a customer or prospect. Inbound call handling is a process where call centers are built for accepting telephone orders directly from the customer or collecting information for future marketing purposes. Inbound call handling is used in combination with either print or broadcast direct response advertising campaigns and toll free telephone lines.

Inbound calls are made by customers in order to obtain information, ask for help or report a malfunction. The calls are different from outbound calls where agents place the calls to potential customers with the intention of selling or service to the individual.

Technical Support Solution

The difficultly in today's businesses have given hike to the extreme meaning of client support. Catering to client complaints and queries are one facet of client support, but it is too needed to concentrate on the technological problems that may originate concerning the products or services. Technical Support therefore, comes in not just to offer excellence in client maintenance, but to assist the clients cut their operating costs, better client gratification.

Technical support requires a professional squad to make rounded the clock in delivering high value to customers. The state-of-the-art technologies and systems incorporate the latest CRM technologies and processes to present industry leading technological backing expertise to the customers. The technological backing teams works to help the customers experiencing technological difficulties and increase the consumption and solace with the clients' products and services. The customized technical support services resolve the clients' client maintenance challenges. The Inbound call center offers solution that integrates 24/7, personalized technical support services with advanced technologies for knowledge management and automated support.

Help Support Desk

Help Desk of a call centers gives technical or non-technical assistance with products. They are usually fully equipped with the experts, technology and quality essential for customer care services and help desk services. Perfected customer relationship methodologies are suitable to all aspects of operations, people, and technology. At premiercallCentre.co.uk UK's leading offer services that can retain the best quality levels at all times. At every help desk we ensure essential information is obtained and distributed in an efficient manner.

Order Taking

Order Processing refers to the activities involved decent from the moment the skilled client service representative receives a request for data, or a decree for a marketing or service, through to the closing measure.

The Inbound Call Center Services are aimed at reducing costs and increasing organizational profits. With the pertinent expertise of the qualified professionals, the Inbound Call Center manages the inbound sales, service and response calls expeditiously with a continual attempt for client gratification. When customers ask for aid, to put a decree or merely to have data, the client maintenance representatives react - quickly and courteously. Making consumption of the latest technology and the state-of-the-art processes, the professionals guarantee that the customers are exhaustively satisfied.

Through the phone, all the pertinent data is recorded and entered into a database with the payment data and the consecutive processing of the payment for the product or service. This data is so forwarded to the fulfillment company that delivers the decree to finish the whole dealings. The special Inbound Call Centers are custom-designed to go orders and offer data lines for large or tiny firms with a complete catalogue. Incorporating state-of-the-art processes and new efficient technological facilities, the inbound call centers reassure that all the orders are fulfilled in moment and the position of all decree reaches customers in moment.

Other Inbound Call Center Services are as follows

• Directory Inquiry
• Lead Qualification
• Payment collection
• Travel Booking
• Charge back Handling
• Real Time Inventory Status
Ticketing Sales Subscriptions
• Fund raising
• Rebate Processing
• Insurance Claims Processing
• Product Recall Management
• Appointment Setting
• Registration of Event and Trade show participants and prospects.
• Warranty Registration
• Job Dispatch

It is important that the you feel comfortable with whom they are talking to, you can guarantee friendly, trusted advisers whom are entirely dedicated to your need at premiercallCentre.co.uk

Also see more information on Insourcing Call Handling
 

call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive

 

 

 

 

 

Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us