Frequently Asked Questions

Why do companies use Premier Call Centre?
What are the advantages of using Premier Call Centre?
What Business processes are we able to deal with?
How do the Premier Call Centre charges work?
Is it best to use an overseas Call Centre, or our UK Premier Call Centre?
Why is outsourcing a key area of focus for big companies and organisations?
What are some things to consider in a BPO contract?
How do I contact Premier Call Centre to help me to the next stage?

Why do companies use Premier Call Centre?

• Reduce and control operating costs
• Improve company focus
• Gain access to world-class capabilities
• Free internal resources for other purposes
• Gain access to resources that are not available internally
• Accelerate reengineering benefits
• Handle functions that are difficult to manage or are out of control
• Make capital funds available
• Share risks
• Bring in a cash infusion

What are the advantages of using Premier Call Centre?

• Better customer service, and communication skills offered as all employees are living and based here in the UK.
• Clients will not only be able to significantly reduce costs but have excellent opportunities for a faster time to market with products and services, greater market reach, and higher value out of their core set of employees.
• Clients will expect a very high level of customer service, as this is the very foundational aspect of our Business. 

What Business processes are we able to deal with?

The targeted business processes generally fall into the six areas:

1. Sales, marketing, and customer service - call center, appointment setting, telesales, database marketing, Web sales, and marketing.
2. Human resources - payroll, benefits administration, education, and training.
3. Logistics/distribution - procurement, transportation, warehouse management, and material management.
4. Payment services - credit/debt card processing or check processing.
5. Finance/accounting - accounts payable/receivable management, risk management, and general accounting.
6. Administration - tax processing, claims processing, and document management.
7. Manufacturing - design, production and component inventory management
8. Information Technology - application development and maintenance, desktop support and helpdesk support.

How do the Premier Call Centre charges work?

We have 2 options for you. Which one is the most suitable will depend on the business model you operate. These are as follows:

1. Per Minute Basis - Your calls are charged on a 'per minute' basis, depending on how long our call handler deals with your customer query. This option is cost effective if you're call times are relatively short in supplying the customer with the information they need.
2. Per Transaction Basis - Your calls are charged on a 'transaction' basis depending on how many times our call handlers answer the phone to your customers. This option is cost effective if your customers spend a long time on the phone to deal with their queries.

Is it best to use an overseas Call Centre compared to our Call Centre?

At Premier Call Centre we offer such attractive rates and clear English speaking Call Handlers that we believe our customer service is simply better than any of our competitors whether here in the UK, or overseas. Why not call us and ask for a free trial of our system. Speak to one of our Sales Managers today.

Why is outsourcing a key area of focus for big companies and organisations?

Most of the back-office infrastructures of large firms were built for a previous era - preglobalization, pre-Internet, and pre-M&A. They must change quickly to meet the need for economies of scale and higher competition. For the large firm, the benefit of BPO is access to best practices, which in turn enables improved efficiency and substantial cost savings.

BPO makes sense in a fast-moving world where management attention needs to be on critical operational processes and where management talent is scarce. Doing fewer things well and delegating what's non-core externally is strategically crucial. Back-offices, while important, are largely non-core. This is our whole area of expertise.

Corporations are ready for BPO. They understand traditional outsourcing and are more comfortable embarking on more complex outsourcing engagements.

What are some things to consider in a BPO contract?
 
Some critical issues to pay attention to in a BPO contract are:
• Work scope
• Rates
• Term & Termination
• Performance Guarantees
• Deflationary Pricing over length of contract
• Training costs
• Data Security, Privacy, Confidentiality and Continuity of Business
• Indemnification and Insurance
• Financial Strength of Vendor
Fixing a poorly defined contract during a project is very difficult. So getting it right is extremely important for the overall success of any BPO engagement.

How do I contact Premier Call Centre to help me to the next stage?

Please contact us here to speak with one of our helpful Sales Managers.