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Twenty jobs are at risk at a call centre in Londonderry after a company confirmed they were in talks with staff over redundancies.
Gem employs around 50 people at its Northland Road site and a further 9,000 in two offices in Belfast.
Philip Cassidy, chief executive of GEM, said they were reacting to a change in order levels: "We are working with the staff to try and minimise the impact."
The Foyle MP Mark Durkan said it was another blow to the local economy.
"This has to be bad news, not just for the workers affected, but for people who are worried about how far this downturn will go," he said.
"This economic situation has affected a lot of companies, particularly those who are reliant on work coming from other companies, now this has caught up with Gem."
In February 2009, Gem announced it was creating 900 new jobs across Northern Ireland aided by a multi-million pound investment.
Gem has three sites - Lanyon Place and East Bridge Street in Belfast and at Claremont International Business Centre in Londonderry.
The additional jobs forecast for 2012 were to be bolstered by a £5.5m contribution from Invest NI, with call centres created in other locations.
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