HEROtsc, the UK’s fourth largest contact centre company, has seven call centres and more than 2000 staff across Scotland. The new posts will mainly be based at HEROtsc’s sites in Larbert and Kilmarnock. The RSA award was made through Scottish Enterprise, which is working with international arm Scottish Development International to attract investment in Scotland from overseas firms.
Regional Selective Assistance (RSA) funding of £850,000 has been awarded to HEROtsc to support the company’s plans to expand its Scottish operations. HEROtsc is part of the Hero Group, an Indian manufacturing and engineering giant which has diversified into training, offshore call centres, IT, financial services and insurance.
The First Minister is in India this week to attend the 2010 Commonwealth Games, to support Scottish athletes and capitalise on Scotland’s high profile as the next host nation to explore economic opportunities in India.
Mr Salmond said: “The Scottish Government continues to work hard to attract jobs and investment to Scotland and I am delighted that HEROtsc is expanding operations by creating 200 new jobs. “This announcement demonstrates the skills and expertise of the workforce in Scotland which will enable HEROtsc to significantly extend its reach across European markets.
“I was hugely impressed by the staff I met when I visited HEROtsc’s Scottish headquarters in Larbert earlier this year and I am sure that the business can continue to build on its current success and reputation for high quality service. “These jobs highlight the continued commitment of the Scottish Government, Scottish Development International and Scottish Enterprise to promote Scotland as a fantastic destination to live, work and do business.”
Lena Wilson, chief executive of Scottish Enterprise, said: “Together with our colleagues at Scottish Development International (SDI), we have been working closely with the management team at HEROtsc to attract and secure this further investment in Scotland.
“HEROtsc is already one of the strongest players in Scotland’s dynamic call centre industry, and we are heartened by the company’s renewed commitment to Scotland – a sign of our ongoing attractiveness to international investors.
“RSA funding is one of the key tools we can use to encourage both indigenous and foreign companies to invest in Scotland, and we will continue to work closely with the company, to help them realise their ambitious plans for growth.”
The news was welcomed by HEROtsc Chief Executive Officer David Turner who commented:
“At HEROtsc we are enormously proud of the high level of service we give our clients thanks to the skills and talents of our staff. “Thanks to this financial assistance, we look forward to bringing more employment to our sites and continuing to show that Scotland leads the way in providing this type of service excellence.”
The company was formed as TSC in Rothesay in the mid-90s and quickly expanded throughout Scotland and also established a centre in Yorkshire’s Dearne Valley. They merged with the Hero Group three years ago, and its Scottish-based management now looks after its UK network plus a site in Gurgaon, India. HEROtsc’s most recent expansion was the acquisition of a 600-seat centre in Warrington as part of the launch of a six-year strategic partnership with mobile giant Vodafone.
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