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The company has said 60 staff at its Belfast offices and 20 in Londonderry could be made redundant between June and September this year. Gem has three call centres in Northern Ireland employing 500 people.
A spokesperson for the company said the reduction in the workforce followed decisions by two of its clients not to renew contracts. The spokesperson said: "Strategic decisions taken by two of our clients not to renew contracts have resulted in a reduction of our workforce.
"Our staff have been informed and we are currently involved in a consultation period. "We remain committed to doing business in Northern Ireland and will continue to source new opportunities to retain staff and also retrain where possible."
The company said previously announced three-year expansion plans had now been delayed. << Archive
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