Age Concern - Receive Over 1,400 Calls A Day To Personal Alarms' Response Centre |
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| Posted on Feb 17 2011 |
| Call Centre Update News >> |
Latest data from Age Concern Personal Alarms demonstrates the impact of this winter's extreme weather on those in later life, with a record breaking number of calls made to the dedicated response centre between October and December 2010. During this period an average of 1,400 calls were made per day.
December was the busiest month for the call centre with a total of 43,737 calls received; 1,293 on Christmas Day alone. Only 600 of calls in December led to the 999 services being called with the remaining calls resolved by the call centre operators.
Gordon Morris, Managing Director of Age UK Enterprises*, the commercial services arm of the charity Age UK, said: "The festive season is one of the busiest times for calls to our response centre with over 1,200 calls received on Christmas Day alone. is because the associated cold weather at this time of year can be a cause for concern or extended periods of time alone. Whatever the time of year or time of day though, our Personal Alarm customers have the reassurance of immediate help at the touch of a button."
Even with a record numbers of calls made to the Age Concern Personal Alarm call centre, customer satisfaction stayed high with 93 percent saying they would recommend the service to a friend. A further 94 percent believe the service offers excellent or good value for money. As customer Ms Pain from Worchester said, "It is a great comfort knowing that help is immediately at hand and everyone has been so kind and helpful. Everything has been made so easy for me."
Age Concern's Personal Alarm Service provides help at the touch of a button by connecting a customer with a dedicated Response Centre, staffed round the clock. The service is used by over 40,000 people across the UK and helps make them feel reassured about their safety and security at home. Importantly, it also gives family and friends peace of mind about their loved ones living at home.
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