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Call Centre Update News  

AIRLINE TREBLES CALL CENTRE OPERATORS

Posted on May 11 2010
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As part of its financial report for the six months to the end of March the firm said the Icelandic ash cloud cost the airline between £50million and £75m.

The report said: “We have trebled the number of operators in easyJet’s call centres, to provide additional customer service support so that we can clear the backlog of customer refunds. We are also implementing improved processes such that we can deal more effectively with incidents in the future.”
 
The ash cloud grounded flights in the UK and across parts of Europe last month, causing disruption to thousands of passengers. easyJet had to cancel 6,512 flights, disrupting 850,000 passengers. 
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