Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

Are they avoiding your collection calls?

Posted on Mar 26 2010
Call Centre Update News >>

So a service has been introduced to make every call look like a local call.

Based just on this announcement, Ofcom gave this opinion: “From the description provided, it appears that all of the local numbers that are used as presentation CLIs are in fact operated by the debt collection agency (or the company that provides this service for them).

“The caller is able to return the call to the presentation CLI which rings at the debt collection agency.

“On this basis, it seems to be in line with our CLI guidelines.

“The motivation here is a bit different but it is common practice for call centres to customise the presentation CLI depending on various factors such as the client they are making the call for, the address of the person they are calling.

“The key requirement is that the CLI should be genuine.”

Qire says using local caller ID on the first call attempt substantially increases the likelihood of starting a dialogue, resulting in more contacts and more payments.

It would also increase the number of call-backs.  Using 1471 would return the local number.  When they use the number they are put through to the client’s call centre. Alternatively, using a local caller ID on the final call attempt provides a number which had not been seen by the debtor on previous call attempts.

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us