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ASC to exhibit Software Solutions at Call Centre Expo

Posted on Aug 10 2010
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ASC will show how its solution portfolio supports “Business Process Optimization,” a new approach encompassing communications recording, quality management, speech analytics, e-learning and workforce management, enriched with vital information from CRM and ERP systems.
 
Guenther Mueller, Chairman and CEO of ASC telecom AG, said, “We are pleased to be exhibiting for the fourth year in a row. Our solutions help organizations achieve excellence through e.g. an increase of ‘First Contact Resolution’, a capability essential for long-term customer retention as well as agent efficiency. And our new ’smart’ solutions help contact centres impact their business on an enterprise-wide level in a way unimaginable a few years ago.“
 
Mr. Mueller went on to highlight the value of speech analytics: by automatically categorizing and evaluating calls, it assesses numerous customer interactions, particularly useful for high-volume contact centres. Through keyword spotting, emotion detection and speech-to-text transcription, speech analytics helps organizations find out what customers are really saying about their business.
 
ASC will also show how its systems help organizations achieve PCI DSS compliance; provide recording for organizations of varying size, ranging from 10 to 500+ channels; offer integrated VoIP and traditional TDM recording including trunk or extensions; and work with a wide range of IP phone systems including Aastra, Alcatel, Avaya, Cisco, Genesys, Mitel, Nortel and Siemens.
 
ASC will offer visitors to its stand a live demo highlighting the functionality of INSPIRATIONpro 10.0, as well as the opportunity to enter a free prize draw and win an Apple iPad.
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