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Big call centre contract moved to South Wales

Posted on Mar 03 2011
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HUNDREDS of jobs could be coming to South Wales after a major contract was switched from the North-East of England.
Technology company Logica cancelled its contract with the Convergys call centre in North Tyneside, with up to 300 staff being told redundancies would be made.
Staff at the Longbenton site have been told they can keep their jobs – but only if they move more than 300 miles to the Bridgend office.
That would mean that any jobs at the Logica Bridgend office not taken up by current members of staff from North Tyneside will be available for South Wales workers.
A 90-day consultation period began yesterday after staff were told the news on Monday.
The contract for the work had been out-sourced to BT, which out-sourced it to Logica, which then gave the work to Convergys. Staff currently working for US firm Convergys will become employees of Logica after six months.
A Logica spokeswoman said the decision had come because the company was “re-aligning” its business.
A small number of staff at the Convergys call centre in Edinburgh are also under threat.
But the spokeswoman said: “We are exiting the contract with Convergys and are responsible for the well-being of the staff.
“Some jobs will be put at risk.”
Workers in the North Tyneside office said 95% of them may not be able to move, because of families and commitments in the North East.
But some said they may not have any choice.
The news comes just months after Logica announced it was bringing 220 jobs to the region and eight months after it was revealed the company would be moving into landmark building, Waterton House, in July last year.
Bridgend MP Madeleine Moon welcomed the news, which she said would be welcome news to workers across the area.
“Having met with Logica’s chief executive Craig Boundy recently in Westminster, I am extremely pleased to hear that this multinational company, which contracts across defence, police, HR and the space sector, is investing in quality jobs with a long-term future here in Bridgend,” she said
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