Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

BT makes new two-year pay offer

Posted on Jun 07 2010
Call Centre Update News >>

The telecoms company is also offering to repatriate work contracted to Indian call centres to the UK, as part of a pledge on jobs. The BBC understands that BT has replaced a single-year offer of a 2% rise, with a two-year deal, offering 2% in the first year, followed by 3%. Staff will also be in line for bonus payments of £250 each year.

BT has also pledged to avoid compulsory redundancies between now and the end of 2011. Last week, the Communication Workers Union (CWU), representing 50,000 employees, decided to hold a strike ballot in protest at the original offer. The CWU deputy general secretary Andy Kerr said at the time that 2% was "not good enough when the company is making profits of over £1 billion".
The CWU received the improved offer late last night, and the negotiating team is considering a response. A BT spokesman said: "This offer is an attempt to break the current impasse with the CWU. "We hope that they will consider it seriously and respond positively. Industrial action is in no-one's interests."
The union membership within BT is mainly amongst engineers, call centre staff, and retail operations. The CWU had warned that industrial action could have a severe impact on the company's operations.
<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us