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Business going online blamed for redundancies

Posted on Oct 05 2009
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The firm, which was formed when Littlewoods merged with Great Universal, has seen an increasing number of its five million customers migrate to its online channel, leaving its contact centre grossly overstaffed.

Around 1,300 were employed at the centre this time last year. The figure is closer now to 800.

The move follows last year’s closure of the Shop Direct site in Crosby, Merseyside, during which 800 workers were made redundant.

A spokesperson said: “We always review our operations to drive forward efficiencies within our business and with the continuing move of our customers to shop online there is less demand for calls to be managed through our contact centres.”


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