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In its 6th year the award programme aims to highlight a positive image of call centres and reward contributions made by individuals and organisations striving for excellence.
The biggest barrier seems to be that organisations feel they are not good enough to enter, but their is a real buzz around the programme this year.
Often the call centre business is shown in a bad light but this award scheme rewards call centres and their workers for the excellent work they do every day.
The awards ceremony and gala dinner will be held at the Palace Hotel in Manchester and the theme will be Northern Lights Spectacular Ball.
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