Mearn’s concerns are that nearly 174 jobs will be transferred to India when the Newcastle call centre shuts down.
The row surrounding the closure has included unions, staff and rail users as they feel there will be a deterioration of service if the call centre is outsourced.
Mr Mearns said that the service on that particular rail network is bad but at least the call centre works in its present form.
He said, “I fear that the service passengers rely on will be worsened.”
The call centre is due to close in July.
Are you looking for an 'Award Winning' Call Centre?
Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.
UK Contact Centre
Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!