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Call centre healthcare' slammed

Posted on Aug 17 2009
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The family of a teenage girl who was misdiagnosed with swine flu and later died have started a petition against "call centre healthcare", they said.
Charlotte Hartey, 16, died on July 31 from complications that arose from tonsilitis.
Her family, from Oswestry, Shropshire, said the teenager was prescribed Tamiflu after she was misdiagnosed with swine flu in a telephone consultation.
She was rushed to hospital after she deteriorated and later developed blood poisoning, her family.
A post-mortem examination found Charlotte died of natural causes, and was not suffering from swine flu.
Her family have now set up an online petition on social networking site Facebook, in a bid to stop telephone diagnoses.
They hope to get 10,000 people to sign up to the "Charlottes petition against call centre heath care" page, then send it to Downing Street as a petition.
Speaking from Greece, where the family are currently on holiday, Charlotte's 19-year-old brother Tristan said: "Our aim is that every person has the right to be personally seen by a doctor.
"Medical diagnosis over the telephone has to be banned as it is not allowing this right to be fulfilled and causing people to die.
"Our other aim is that this be raised in Parliament and that Gordon Brown comes and personally apologises for his mistake to my father
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