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Call centres confident of a prosperous 2010
Posted on Mar 31 2010
Call Centre Update News >>

“The survey confirms something we’ve known for years: the contact centre industry is one of the most dynamic and fastest-growing sectors,” says James Noble, president of Noble Systems. “The overwhelmingly positive response reflects the strong diversity and innovation in the field today. Contact centres are an integral part of customer relationship management in an increasingly global and virtual marketplace.”

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Premier Call Centre News:

Indian call centre executive sends terror emails

An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.

Emergency call centre to move out of Oxfordshire

The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

Call centre staff asked to work longer into the evenings and on Sundays

Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.