Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

"Call Recording" New Technology - A Call To Action For First Responders

Posted on Nov 25 2009
Call Centre Update News >>

Primetech will include the automatic recording of all bidirectional phone calls made within, into and out of the Private Mobile Network solution. Any voice communications that passes through the network, irrespective of where it originated, can now be recorded. The solution has been developed by Private Mobile Networks Ltd (PMN), a division of TeleWare Group Plc.

For the last 12 months Primetech has worked together with PMN to tailor a solution that will provide the blue light and civil defence services with a private and secure mobile network that is totally independent of any established public network. The solution will operate even in the most hostile environment where immediate communications are vital but there is no phone service or the service has been disabled. A team can move in and within five minutes they can deploy the Primetech solution, gain internet access, activate the local GSM network (to over two miles when used in conjunction with Primetech’s ICSN auto meshing wi-fi network) and re-establish communications beyond the perimeter of the incident.

Henry Walker, Director of Primetech, explained the advantage of this new technology, "The provision of a full audit trail of conversations will be invaluable. The facility can be incorporated into training programmes to help evaluate and advance staff performance. By being able to thoroughly review actions and tactical decisions taken by multi agency personnel during a critical incident, it can only improve the response to future emergencies."

Lesley Hansen, Group Marketing Director of TeleWare Plc, continued, "This is an ideal solution to support remote and rapid deployment situations as no remote recording equipment is needed and you have the ability to record calls from the mobile phone within the private mobile network. Upon completion of a call, the recording is converted into an audio file that can be received via voicemail or stored and accessed online."

The new technology has been put through its paces in trials with key services. Following a recent exercise utilising the Primetech demonstration critical incident command vehicle, Phil Richardson, North Yorkshire Police Radio Communications, commented, "The fact that operational officers were able to use their mobile phones to call in and out over the Primetech satellite when the public network was not available, and then were in a position to review the recordings after the exercise is a key step forward. We were suitably impressed by both the performance and capability of Primetech’s solution in a hazardous situation." He also highlighted the additional benefit that the force could purchase a number of phones that are pre configured to the private GSM network and issue these immediately as stand alones ready to use by commanders at the scene.

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us