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Andrea Beardshaw and Georgina Jones started the company, Sing and Inspire, and now have a team of eight working with companies like T-Mobile. They run motivational choir practices and vocal health training to help prevent injury to the vocal chords of busy call centre workers. The current Sing and Inspire training course has managed to reduce sickness rates by 50% an 11-year all-time low in absence rates for the company.
Allison McCarthy, Premier Service Operations Manager at T-Mobile is thrilled with the scheme. She said: “We have by far exceeded the objectives we set out early in the partnership and we are delighted with the results.” T-Mobile have managed to save around £80,000 per year so far.
“Furthermore, a 1 per cent increase in customer satisfaction levels delivers an increase in revenue of around £300,000 – so the figures of a 41 percent increase in customer satisfaction are a real coup for the Merthyr contact centre,” she said.
Staff at the call centre have found the training so enjoyable some have even come in on their days off to join the training sessions. << Archive
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