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Cardiff council to open 24-hour customer service phoneline

Posted on Apr 06 2011
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 Cardiff council has revealed it is to open a 24-hour customer contact service as the 101 Cardiff Gate call centre closes.

The 101 number is a 24-hour police non-emergency number and deals with requests for non-urgent police services in response to incidents of anti social behaviour and crime reported by the public.
While 101 is still the number to call for issues such as graffiti, stray horses, off road motorcycle nuisance, dog fouling, abandoned vehicles and reporting drug related equipment, from April 1 noise nuisance incidents will be reported directly to the council via Connect to Cardiff – 029 2087 2087.
South Wales Police announced earlier this year the Cardiff call centre for 101 will close as part of £19m worth of cuts for the next financial year – with all call services relocating to the police headquarters in Bridgend.
The 101 service was set up in 2006 as a pilot along with four other UK regions, provided as a partnership between Cardiff council and South Wales Police to report force-wide issues and council issues for Cardiff. Read our previous post about the 101 service here.
But the council is also looking to open a 24 line this summer to deal with issues.
A council spokesperson said:
"The council is setting up a 24-hour customer contact service for members of the public to report issues out of hours. It is hoped that this number will be operational by the summer.
"The service will be designed to meet the needs of customers and will include an extension to current out of hours contact arrangements for issues such as anti-social behaviour, street lighting enquiries, waste collections or fly-tipping.
"The current C2C service is open between 8am to 7pm on Monday to Friday and Saturday mornings, 9am to 12.30pm. A limited service on key issues such as noise pollution, highways and housing repairs operates between 7pm and 8am."
You can also report your problems to the council via our Cardiff Fix My Street tool . On fix my street this week we've had one resident in Fairwater complaining of dog poo on the pavement, a faulty street light reported in Caerau, and a series of potholes reported in Butetown.
Deputy leader and executive member for communities, housing and social justice councillor Judith Woodman said:
"It is important for Cardiff communities to see that even in these challenging times, the police and council remain committed to working together to provide a joint response to the issues that affect their quality of life."
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