With the debt collections industry facing criticism from a number of sources including the recent Channel 4 Dispatches programme, Red2Black Collection’s industry-leading move has reaffirmed its reputation in ethical, customer-oriented collections.
“More people are slipping into debt from which they find it difficult to recover,” said Red2Black Collections Director and General Manager Nick Cherry.
“The intention is to give our call centre staff greater insight, improved skills and offer the customer a different view on some debt related issues.
Jonathan Moran, External Training Services Manager at Samaritans said: “Many organizations contact Samaritans as they recognise that our ‘Handling Difficult Contacts’ course, which focuses on equipping people with skills to work with those who are emotionally distressed, can improve the service they offer by benefiting their staff and customers from both an emotional and practical perspective.”
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