Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

Collections company turns to the Samaritans

Posted on Aug 18 2009
Call Centre Update News >>


With the debt collections industry facing criticism from a number of sources including the recent Channel 4 Dispatches programme, Red2Black Collection’s industry-leading move has reaffirmed its reputation in ethical, customer-oriented collections.

“More people are slipping into debt from which they find it difficult to recover,” said Red2Black Collections Director and General Manager Nick Cherry.

“The intention is to give our call centre staff greater insight, improved skills and  offer the customer a different view on some debt related issues.


Jonathan Moran, External Training Services Manager at Samaritans said: “Many organizations contact Samaritans as they recognise that our ‘Handling Difficult Contacts’ course, which focuses on equipping people with skills to work with those who are emotionally distressed, can improve the service they offer by benefiting their staff and customers from both an emotional and practical perspective.”


<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us