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Coventry's Job Centre call centre staff set to strike

Posted on Apr 13 2011
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 Members of the Public and Commercial Services (PCS) union will walk out on Monday, April 18.

 
The strike will also hit 18 other call centres across England, Scotland and Wales.
 
In a ballot of the union’s 7,000 members in the call centres, 70 of those who took part voted for strike action, with a turnout of 43 per cent.
 
The union said it wants to end a target driven culture and introduce flexible working arrangements.
 
A spokesman for the Department for Work and Pensions said: “The contact centre staff have good terms of employment including generous holidays, and have a good amount of flexibility, but we have to ensure that our service is available when our customers, who include some of the most vulnerable people in the country, need us.”
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