Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

link
Call Centre Update News  

Customers: all staff have responsibility

Posted on Oct 15 2009
Call Centre Update News >>

Investment management organisation Brewin Dolphin has extended its use of call recording in its contact centre to cover all interactions in the front and back office to help comply with FSA (Financial Services Authority) regulations.

Impact 360 Recording technology from Verint, installed by consultancy Sabio, offers full-time capture of calls from any handset throughout Brewin Dolphin’s 39 UK regional offices. Extending the quality monitoring and recording to other parts of the business means that all members of staff can contribute to meeting the guidelines set out in the FSA’s Treating Customers Fairly (TCF) initiative. The deal sees Brewin Dolphin buy 1,200 licences for the technology to compliment the 500 already in place.

"When you're working with 130,000 different clients and managing significant funds, it's essential to have records of all customer interactions, regardless of where and how the contact was made," comments Ian Spillett, Brewin Dolphin's head of voice and data.
 

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive

 

 

 

 

 

Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us