Plans to change the way that calls are dealt with at the council were agreed recently in a cabinet meeting. The changes should save £3.8 million the council is claiming.
Leaders at the council are saying that the situation before was chaotic with customers being transferred from one department to another. The hope is that once the centralised system is up and working things should run much more smoothly.
With only three lines coming into the council and staff dealing with situations they may have little knowledge of, the Unions are claiming that the customers will end up with a poorer service.<< Archive
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