Etihad is to create up to 160 jobs in Manchester after choosing it as the location for its latest call centre.
The centre, which will open next year, will join existing offices in Abu Dhabi, India and Australia.
The airline is working with Manchester Airports Group to identify a suitable location on the airport campus for the facility.
James Hogan, Etihad’s chief executive officer, said: “Our contact centres handle around 2.5 million calls each year, and we expect more than half of these calls to originate from non-Arabic speaking markets by 2012.
“We looked closely at a range of potential locations in the United Kingdom and Europe, and undertook extensive research to find the location that offered us a population base with the right mix of languages and skill sets, as well as a high quality of telecommunications infrastructure.
“Manchester offers everything we need, and has the added attraction of having strong, well-established business links with Abu Dhabi – a relationship we look forward to developing further.”<< Archive
Are you looking for an 'Award Winning' Call Centre?
Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.
UK Contact Centre
Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!