Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

Facebook says hello to the call centre

Posted on Sep 21 2009
Call Centre Update News >>

By linking the call button into its contact management software, the CallMedia technology adds requests into the same universal queue that handles inbound calls, scheduling a task for agents to speak to the customer.  

CallMedia expects that the technology will help improve service levels and boost conversation rates by utilising the amount of time customers now spend on social networking sites.

David Groves, CallMedia’s product director said that successful Facebook marketing requires ‘relevant and stimulating content.  “But until now there has been no effective method to translate visitors into direct interactions.  CallMedia is enabling customers to talk to businesses very easily and quickly, giving brands the ability to turn that interaction into a sale, or to provide post sales customer service instantly.”

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us