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Fresh hope for call centre jobs

Posted on Sep 27 2009
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Stream International provides support for computer hardware products
A potential new customer for the Stream International call centre in Londonderry will be in the city later, Mark Durkan has said.
On Friday it emerged that more than 400 jobs could go within two months.
The company had already confirmed 250 workers are to be made redundant, but the BBC learned that it told Invest NI that 450 jobs could be lost.
The Foyle MP added the Stream managing director was in America to persuade the parent company to provide more work.
Mr Durkan said he hoped the confusion surrounding the number of jobs under threat would not damage the company's reputation with potential customers.
"We want to make sure we are not saying anything that affects the credibility of the company, and the confidence that any new would-be customer would have," he said.
 
"I want to give every support and encouragement to that new customer, and to Stream to try to seal the deal if that is going to sustain jobs."
Subsidies
A group of workers' representatives from Stream are due to meet Employment and Learning Minister Sir Reg Empey later.
Since 2000, the company has been offered £2.3m in government subsidies.
It's understood £1.2m has already been paid to the US-owned company, which employs about 550 people at Springtown.
The call centre provides customer service and technical support for computer hardware products.
Customers have included Dell, BT, JVC and Vodafone.
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