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Further blow to call centre jobs

Posted on Apr 16 2009
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The travel firm said a new telephone system was being implemented that would enable its stores to deal with some calls previously dealt with at Larbert.

The announcement is the second blow in a week for the town's call centre staff after TSC, based nearby, said 300 jobs were at risk.

The latest news will affect 59 workers on temporary contracts.

A statutory 90-day consultation with staff is currently under way.

A spokesman for Thomas Cook said those workers whose contracts were due to come to an end between now and the first week of June would be lost.

He added that the changes were not likely to affect staff on permanent contracts.

In a statement the company said: "Thomas Cook can confirm that it has proposed that, as a result of a new telephony system being rolled out from April 2009, it would begin rerouting calls to its Thomas Cook Direct, Thomas Cook TV and Flights Direct Sales Centre numbers to a network of 135 of its retail stores.

"Our primary objective has been to make recommendations that would impact least on our people.

"The proposals are subject to 90 days consultation but, should they go ahead, we do not expect to lose any permanent sales centre employees from the company."

The Larbert call centre currently employs just over 400 people.

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