The move came following compaints from some subscribers who had difficulty in gaining access to the company's Scottish call-centre.<< Archive
The channel's head of PR Seb Vance said: "We did have some problems last week, due to a larger volume of calls than we had anticipated, but we think we've solved those difficulties now, by doubling the number of agents working at the call-centre."
Vance added: "We have enough staff now that we'll have 25 people available to respond at any given time, so we hope the early problems are behind us."
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