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India shifts its call centres to the Philippines
Posted on Jul 26 2011
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The Philippines have a large pool of fluent English speaking staff who speak with a slight American twang and this is what makes the country ripe for development.

American customers have found that they struggle with the Indian/English accent. The Philippines was once an American colony and many people still cling to their US cultural background.

The staffing costs in the Philippines are also very low and a recent survey showed that there were more call centre staff in the archipelago than in India.

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