Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

link
Call Centre Update News  

India to gain rail enquiry jobs

Posted on Aug 25 2009
Call Centre Update News >>

ATOC said BT and Ventura had won the five-year deal after an "exhaustive" tendering process.

BT's calls will be answered by their partner Clientlogic at centres in the UK and Bangalore in India, while some of Ventura's calls will go to Bombay.

BT said it would be moving about 250 jobs to India this year.


Around 150,000 people call the rail enquiries number every day.

Under the new contracts - which begin in April - up to half of the calls taken by the enquiries line will be handled in India.

Job fears

BT, which already takes some of the rail enquiry calls, said that under the new deal it planned to move half of its 500 UK posts to India later in the year.

But, a spokesman added: "It will be as voluntary as possible. As people leave, those posts will shift to India."

But Ventura said the new business would actually result in more jobs being created in the UK.

It said that while it plans to maintain its current 60-40 split between the UK and India for its call centre posts, the firm plans to take on 300 more workers in the UK in the south Yorkshire area to handle the ATOC contract.

However, union Amicus - which has strongly against the trend of firms shifting call centre jobs to India - was not impressed with ATOC's decision.

Amicus general secretary David Fleming said: "Our main concern is why, when firms such as Littlewoods are coming back from India to the UK because of concerns over India, why does ATOC think it makes financial sense to send jobs thousands of miles away?"

 

 

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive

 

 

 

 

 

Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us