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Indian call centre major brings cheer to north-east England

Posted on Jun 10 2010
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Firstsource’s decision to move into the region was made after it was promised a 1.9 million pounds grant from regional development agency One North East, secured with help from Newcastle-based corporate finance specialist unw.

Matthew Vallance, managing director of Firstsource, said, "We are delighted that the latest phase of our UK expansion will be located in Middlesbrough which promises to be a highly favourable location for us. Our UK business is continuing to show robust growth and the new Middlesbrough centre will complement our existing UK and international operations."
     
The company, based in Mumbai, has its UK base in London and currently employs almost 2,000 people in Northern Ireland.
     
Middlesbrough Mayor Ray Mallon said: “It is great news that Firstsource has recognised Middlesbrough as the ideal location for the latest phase in their expansion. The creation of 300 jobs in the first instance, and a further 200 jobs in the future will have a significant impact on the town."
     
Firstsource, which set up office in Northern Ireland in 2006, employs 550 people in Belfast. It has 34 call centres worldwide and employs more than 17,000 people across four continents.
     
It specialises in providing outsourced services including contact centre, back-office processing and debt-collection services. It provides help for a range of customers across the financial services, telecom and media, travel and healthcare industries in Europe, Asia and North and South America.
 
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