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Jobs to go as Yell closes call centre

Posted on Apr 04 2011
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 The company plans to close of its UK call centre operations – which also include those in Bristol, Reading and Glasgow – with the loss of 341 jobs

Yell said it plans to move to operations to India. The proposals are subject to a 90-day consultation period.
In a statement, the company said: “Against a difficult economic backdrop, Yell continues to look for opportunities to reduce its cost base in order to protect its capacity to invest in building a sustainable, digital business.
“To support this, very regrettably, we are entering into consultation with our people on a proposal for up to 341 redundancies among our permanent UK headcount.
“Our proposals include moving the operations of our two UK 118 24 7 call centres, in Bristol and Newport, most of our order processing activities in Glasgow and Reading, and most of a business data team in Reading, to high quality provision in India.
“All temporary employees in the relevant teams will also be affected.”
The Newport centre employs 45.
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