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Last day for Crosby Shop Direct call centre staff

Posted on Apr 29 2009
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HUNDREDS of Crosby workers will leave their workplace for the last time today when catalogues and online retailer Shop Direct shuts its Crosby call centre.

The Kershaw Avenue site has been axed with the loss of 1,000 jobs due to more customers using the internet to buy goods instead of the traditional catalogues pioneered by Shop Direct’s previous form, Littlewoods.

Staff screamed in anguish and one worker collapsed with a suspected heart attack when the closure announcement was made in January.

The firm said it would try to redeploy staff and 256 have moved to a nearby Aintree operation.

Rival call centres around the region said they were keen to take on former Shop Direct staff and it is believed that almost 400 have been able to find other jobs since the closure announcement.

Shop Direct also offered transfers to locations in Preston and Burnley, but one Crosby worker said at the time that there was “no way anyone from Crosby” would move there.

She said after the distressing announcement the mood of the workforce shifted from shock to anger, adding: “We have weeks until we finish, but a lot of people would rather go now.”


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