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The study produced by Durham University provides evidence that most call centre workers can’t see a future in their jobs. 60,000 people work in call centres across the North East and the industry now has 145 call centres in the area.
Against the background of closing ship yards and coal mines the call centre business has helped to keep people in work. But many workers would much rather be doing something else. Low rates of pay and lack of advancement opportunities were seen to be to blame. << Archive
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