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New survey on call centres shows customer dissatisfaction
Posted on Jun 28 2011
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Apparently, Insurance companies faired worst in the report followed by utility providers and public sector organisations.

Companies that work from the Internet faired much better with firms such as play.com coming amongst the top ranked.

Staff in call centres with strong regional or foreign accents were ranked the most frustrating calls along with automated menus and long queuing times.

A mere one percent of customers say that they have never felt frustrated by call centres.

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