Apparently, Insurance companies faired worst in the report followed by utility providers and public sector organisations.
Companies that work from the Internet faired much better with firms such as play.com coming amongst the top ranked.
Staff in call centres with strong regional or foreign accents were ranked the most frustrating calls along with automated menus and long queuing times.
A mere one percent of customers say that they have never felt frustrated by call centres.<< Archive
Are you looking for an 'Award Winning' Call Centre?
Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.
UK Contact Centre
Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!