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Philippines threat call-centre staff now told they will get payouts after all

Posted on Jun 15 2009
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CALL centre staff furious at being told they would have to move 7000 miles to keep their jobs were promised cash payouts last night.
Bosses insisted all workers axed from the TSC plant in Larbert, near Falkirk, would get the equivalent of full redundancy payments.
Workers claimed last week they had been told they would get no cash if they refused to locate to the Philippines, where the work they do for mobile phone firm T-Mobile is being transferred.
But the firm yesterday blamed British employment laws for forcing them to offer staff posts overseas - and refuse legal redundancy payments to those who refused to transfer.
Director Harry Hogg said: "It seems ridiculous that legislation designed to protect staff in these situations can end up to their possible disadvan-tagebut this is the dilemma we have been trying to resolve to ensure they don't lose out."
Staff at the TSC plant were told on Friday they would get "ex gratia" payments rather than formal redundancy.
One worker said his payment would be a couple of hundred pounds, much lower than the thousands he would be get as a redundancy payment.
But Mr Hogg insisted the company WOULD give workers payments that matched legal redundancy payouts.
He said: "Our categorical pledge to the staff here is that no matter how this complicated legal minefield worked out, they will not lose financially.
"Let's make this absolutely clear.  TSC's first concern is to try to find a new client to replace these former T-Mobile jobs.
"We have said all along that we have a skilled and experienced workforce who can bring added value to a variety of potential customers. We still hope to make that happen.
"However, in the interim, we must follow employment legislation to the letter of the law."
He added: "TSC was in no way attempting to use this situation to its advantage and the disadvantage of employees, and employees have been promised from the outset that we will not see staff lose out financially.
"We cannot be fairer than that."
Employees welcomed the assurance last night that the payouts would match legal redundancy pay.
One worker said: "We don't want to lose our jobs, but if we do, we want to get what we are owed.We were told if we don't take a job in the Philippines we would get no redundancy.
"The company are now saying they will give us a full payment that will match a legal redundancy payment. If they do that, we will accept it.
"But we will be watching them very closely to make sure we don't lose out."

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