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Redundant workers’ fury at training replacements

Posted on Apr 27 2010
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Call centre workers based in Rayleigh are already upset at losing their jobs, but now are angry they will be required to train staff from other centres on doing their jobs. The work is being moved to other locations when the centre in London Road closes on June 25.

One unhappy worker, who did not want to be named, said: “At least 20 people are expected to train Eon call centre operators in certain procedures. It’s awful and totally insensitive.
“We don’t need this extra stress and there’s enough ill feeling about the place anyway. To be honest I wouldn’t like to be one of the trainees, who basically are saying, ‘Please teach me, even though I’m taking your job’.” The call centre workers affected by this are in debt collection and bankruptcy and liquidation.
Scott Somerville, Eon spokesman, said: “To make sure all processes are handled correctly and we continue to deliver the high levels of customer service expected of us, we’re working across all our relevant teams to make sure the move to create centres of excellence delivers results for customers straight away.
“We understand what a difficult time this is for our colleagues at Rayleigh. We will continue to do everything we can to help.”
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