Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

RightNow launches August 09 CRM offering

Posted on Aug 24 2009
Call Centre Update News >>

RightNow August 09 features a business process designer which can walk an agent through multiple processes and workspaces during even complex interactions with customers.

The software also allows managers to quickly create new business process flows by simply dragging and dropping, and can run automated tasks in the background, such as updating contacts, again boosting the efficiency of customer support staff, the firm said.

The updates complement existing functionality such as guided navigation, which helps agents find the right answers to customer queries, thus lowering resolution times, according to RightNow.

"With RightNow, our agents are able to get the right information at the right time during the support process," said Claudia Lowman, general manager of customer support at Real Networks.

"The RightNow agent desktop, along with guided assistance, helps to reduce call times and improves customer satisfaction."

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us