The Customer Contact Centre, based at the group's head office in Leicester, provides customer services including repairs reporting, rent payments and general queries.
It is complemented by Service 24, a telecare support and out-of-hours response service.
The centre came 35th in the UK's biggest ever call centre benchmarking exercise, conducted by independent market research company GfK NOP, and is one of only two housing associations to make the listing.<< Archive
LHA-ASRA received the award at a glamorous
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UK Contact Centre
Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!