Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

link
Call Centre Update News  

RTA Shuts Down Call Centre

Posted on Apr 15 2010
Call Centre Update News >>

A statement released by the RTA on Wednesday said the contact centre was closed due to “an incident on Tuesday when fumes were detected".

 
“Workcover will keep the building closed until they have completed further tests," the release stated.
 
A spokesperson for Workcover told Computerworld Australia it expected the results of test on the fumes to be back today, and that it expected the building would be re-opened. No other update could be provided, however, and the call centre remained closed at time of writing.
 
Online services remain unaffected.
 
"We are currently experiencing intermittent problems with our interim arrangements," the release stated. "A call handling service has been set up but there is still only limited capacity to take calls and customers are urged to visit local registries or the website to conduct business transactions."
 
Upon calling the contact centre, users are greeted with the following message: "Welcome to the RTA. Due to an evacuation of our call centre, we're unable to answer your call. However, an agent will take your name and phone number, and an RTA representative will return your call as soon as possible. Our usual standard of service will be difficult to maintain and therefore we ask for your patience. Also for your convenience, we have the option for you to leave your name and number by pressing 2. To speak to an agent, please hold the line."
 
RTA representatives were not available for comment.
 
The incident in Newcastle follows a 12-hour traffic build-up on the F3 this week, and the subsequent sacking of RTA CEO Michael Bushby by NSW Premier, Kristina Keneally.
 
<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call Premiercallcentre.co.uk today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive

 

 

 

 

 

Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us