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Santander creates 400 new UK call-centre jobs

Posted on Sep 26 2010
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Liverpool, Glasgow and Leicester will benefit from the recruitment drive, which will bolster the group’s call centre operations.
 
The Spanish bank expects to open one million new accounts in the UK in 2010, having hit the half-million mark in the first six months of the year.
 
However, it currently has a poor reputation for customer service and last month issued a formal apology to UK customers.
 
The group has undertaken a spate of acquisitions in the UK in recent years (namely Abbey, Alliance & Leicester and Bradford & Bingley’s savings book) and admitted to basic failures in setting up accounts and processing customer requests.
 
 
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