Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

Serco acquires call centre firm in multimillion-pound deal

Posted on Mar 16 2011
Call Centre Update News >>

 The initial cash amount of £42.1m includes the repayment of £16.4m of debt. In addition, performance-related payments of up to £13.8m are payable.

The Listening Company manages customer interaction ranging from customer acquisition to retention, renewal and growth and including advice and service. It operates across multiple communication channels including email, telephone and internet.
Hook-based Serco said the deal added significant contact centre expertise to its services to local government and the private sector. It would strengthen its capability to deliver high volume call handling and frontline customer services, helping it to deliver local authority transformation programmes and to improve its market position for private sector work.
Serco chief executive Christopher Hyman said: "This acquisition takes us to a new level of contact centre operation."
The Listening Company employs more than 4,300 people in eight service centres: in Tonbridge, Portsmouth, Manchester and Newcastle as well as two in London and two in Scotland.
<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us