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The initial cash amount of £42.1m includes the repayment of £16.4m of debt. In addition, performance-related payments of up to £13.8m are payable.
The Listening Company manages customer interaction ranging from customer acquisition to retention, renewal and growth and including advice and service. It operates across multiple communication channels including email, telephone and internet.
Hook-based Serco said the deal added significant contact centre expertise to its services to local government and the private sector. It would strengthen its capability to deliver high volume call handling and frontline customer services, helping it to deliver local authority transformation programmes and to improve its market position for private sector work.
Serco chief executive Christopher Hyman said: "This acquisition takes us to a new level of contact centre operation."
The Listening Company employs more than 4,300 people in eight service centres: in Tonbridge, Portsmouth, Manchester and Newcastle as well as two in London and two in Scotland. << Archive
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