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The National Highways Authority of India (NHAI) has been assigned the responsibility to set up the call centre and appoint an operator to run it. Sources said that NHAI has already invited bids for the selection of the operator.
The call centre will function around-the-clock and people can approach it by dialing a universal toll-free number that the NHAI will announce very soon. Any person from across the country can register a complaint about road maintenance or call for emergency services in case of an accident.
“The call centre will be based at NHAI headquarters in New Delhi. Even if a vehicle breaks down, the person can call the centre,” said Ashutosh Gautam, General Manager of NHAI, Lucknow. << Archive
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