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Storm gathers over European Call Centre Awards

Posted on Jun 17 2009
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 Storm gathers over European Call Centre Awards

In shock news this week we have learned of ‘uproar’ with the judging panel for the European Call Centre Awards, forcing at least four judges to resign.
A number of this year’s judges have contacted Call Centre Helper to express their concern over the way that the awards have been run.  In particular, judges, who already have to sacrifice a week of their time, have also been asked to pay their own expenses, estimated by one judge to average £1,500.
Emotions boiled over after Claudia Hathway, Editor of CCF (Call Centre Focus) wrote to all judges to say that non-UK travel expenses will be paid (flights and accommodation).
She went on to say that “It saddens me greatly that some judges feel they cannot afford to pay for their own expenses, as I had hoped that the value of being involved in the awards would be compensation enough for the time and effort spent. ”
This provoked an angry response in the form of a resignation from one judge.
In an email leaked to Call Centre Helper we learned of this resignation.
“I will not be continuing as a judge this year and it is not because ‘I cannot afford to pay for my own expenses’”.  He went on to say “This decision regarding expenses is one of the many over the past years that has totally disregarded the value that the judges bring to the process”.
It seems that in the current economic climate UBM, the organisers of the events programme may be asking too much of participants.
This year it costs £100 + VAT to enter each award category.  In addition a table for 12 at the awards ceremony costs at least £2,460.
In comparison, it is free to enter both the CCMA awards (providing you are a member) and also the North East Contact Centre awards.  A table for 10 at the North East Contact Centre awards costs just £700.
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