Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

T-Mobile urged to keep call centre

Posted on Apr 23 2009
Call Centre Update News >>

More than 400 TSC staff working in Larbert and Greenock face the axe
The Scottish Government is calling on telecoms giant T-Mobile to ditch plans to move hundreds of call centre jobs to the Philippines.

Alex Salmond faced claims that Scottish staff were being "dumped" in favour of a "cheaper overseas" option during First Minister's Questions on Thursday.

About 300 out of 500 staff employed by Telecom Service Centres (TSC) in Larbert face losing their jobs.

A further 118 jobs at a call centre in Greenock are also at risk.

Mr Salmond voiced "disappointment" at the planned redundancies and said it was no reflection on the workforce.

The government, including Enterprise Minister Jim Mather, has been closely involved in the issue.

  The workforce is rightly angry that they have been dumped for a cheaper overseas option after years of dedication

Michael Matheson MSP
"Mr Mather is writing to the parent company of T-Mobile to argue the case to retain this business in Scotland," Mr Salmond said.

Falkirk East MSP Michael Matheson said a letter from T-Mobile indicated that they were working with TSC to "minimise and mitigate" the job losses.

"My constituents tell me there is no evidence of this whatsoever," Mr Matheson said.

"The workforce is rightly angry that they have been dumped for a cheaper overseas option after years of dedication."

He called on Mr Salmond to use the full resources of the Scottish Government to try to "dissuade" T-Mobile from "taking these jobs overseas" and, failing this to ensure the firm lived up to its promises on minimising job losses.

Labour's Greenock and Inverclyde MSP Duncan McNeill said Mr Mather had shown a "complacent" attitude in response to the issue.

'Rapid intervention'

"It is a very important issue that faces not just TSC workers but the whole of the call centre sector in Scotland," Mr McNeill said.

"I hope that action will be taken."

However, the first minister said "rapid intervention" by the government previously saved 900 call centre jobs in Cumbernauld when Scottish and Southern Energy stepped in after Barclaycard pulled out.

"Scottish ministers will do their utmost to minimise the damage of this recession to the Scottish economy," he said.

TSC revealed earlier this month that hundreds of jobs could be lost if its major contractor T-Mobile moved work overseas.

The company provides customer service and technical support to the mobile phone giant.

TSC, which operates seven sites in Scotland and one at Dearne Valley in South Yorkshire, provides contact centre staff across the business sector. 

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us